Nuru MaKena

I support healthcare staff and patients through Epic EHR navigation, accurate documentation, and responsive service in fast-paced care environments.

As an Epic Go-Live Support Specialist, I assist clinicians during system implementation, resolve workflow questions in real time, document support requests, and educate users on best practices while minimizing disruptions.

At Magnolia Assisted Living and Oaks Assisted Living, I maintained patient records, documented medications and treatments, addressed patient concerns, and collaborated with residents, families, nurses, physicians, and interdisciplinary teams.

I also bring AI data-quality experience from Handshake AI, where I reviewed and validated generated data, identified inconsistencies, and documented findings. I combine patient-centered communication with HIPAA-conscious documentation, problem resolution, and healthcare technology support.