Open to opportunities

Amy Hoke

@amyhoke

Message

I am a healthcare records specialist skilled in medical records, billing, and coordination.

United States

Message

What I'm looking for

I seek a health information role leveraging ROI, medical records, and billing experience, working with Epic/MedHost, collaborating with clinical teams, and growing in HIM compliance and reporting within a supportive healthcare team.

I am a dedicated health information professional who supports hospital medical records, release of information workflows, and workers' compensation billing. I am familiar with MedHost and Epic and routinely triage the Shared Services HIM inbox of incoming faxes and emails.

In roles as an ROI Specialist, Health Information Tech, and DME Intake Specialist, I coordinated with physicians, adjusters, nurse case managers, vendors and patients to complete referrals, negotiate billing, and resolve accounts. I prepare and deliver weekly reporting on medical delinquencies and use Agility and related databases to maintain accurate records.

I hold a certified nursing assistant credential and bring hands-on patient care experience that strengthens clinical collaboration. I focus on clear communication, attention to detail, and timely, compliant records management.

Experience

Work history, roles, and key accomplishments

Current

Request of Information Specialist

Current

Select Medical

Aug 2024 - Present (1 year)

Support hospital medical records by reviewing and sorting the Shared Services HIM inbox and releasing records via MedHost and Epic while coordinating with SSD, third-party requesters, and family members.

Medical Records Management Epic EHR

Health Information Tech

Select Medical

Oct 2023 - Aug 2024 (10 months)

Supported hospital medical records operations, ran weekly meetings and reported medical delinquencies to the hospital team, and collaborated with clinical staff to complete patient records.

Health Information Management EHR Reporting Compliance Epic Team Coordination

DME Intake Specialist

Hoover Rehabilitation LLC

Mar 2022 - Oct 2023 (1 year 7 months)

Processed workers' compensation referrals for durable medical equipment, coordinated with doctors, adjusters, and nurse case managers, and negotiated vendor billing to ensure timely delivery to injured workers.

Case Management Medical Billing Insurance Verification

Fresh Food Manager

Love's Travel Stop

Dec 2020 - Mar 2022 (1 year 3 months)

Prepared fresh food according to build lists, enforced food safety guidelines and trainings, and managed kitchen staff to maintain quality and operational standards.

Food Preparation Food Safety Inventory Control Training Scheduling

Patient Account Representative

Select Medical

Dec 2019 - Dec 2020 (1 year)

Managed workers' compensation billing in the Agility database, reconciled accounts and payments per WC fee schedules, and coordinated with clinics, employers, patients, and carriers to resolve accounts.

Accounts Receivable Excel Insurance Coordination Payment Processing Data Entry

Certified Nursing Assistant

Griswold Home Care

Sep 2019 - Dec 2019 (3 months)

Provided in-home hospice support including vitals monitoring, medication reminders, personal care, light housekeeping, and appointment assistance to ensure patient comfort and safety.

Patient Care Hospice Care Personal assistance Home Care