At Optum, I retrieve and review medical records and clinical documentation, and complete seasonal HEDIS abstraction assignments. My experience includes reviewing records for PPC, IMA, and TRC measures.
I also provide at-the-elbow Epic EHR support through CSI Companies during go-lives and workflow transitions. I guide clinical staff through chart navigation and documentation, and escalate unresolved issues to appropriate support teams.
In earlier roles, I supported front-desk operations at the Texas Department of Criminal Justice and handled customer inquiries at Smile Communications. I documented customer interactions in Salesforce CRM and handled confidential records according to established procedures.
