Nubia De La O

Coordinate daily operational requests, collaborate with carriers and agents, and ensure compliance with carrier guidelines. Monitor pending requests and track performance, contributing to a 99% issue resolution rate and 95% client retention.

Coordinated daily business operations, workforce scheduling, and resource allocation for a 12-employee organization. Managed payroll, financial transactions, and administrative reporting while improving operational workflows.

Coordinated financial documentation and application workflows for a student population of approximately 250 individuals. Processed about 30 applications monthly, ensuring compliance with federal regulations and maintaining 1–3-day turnaround times.

Coordinated operational schedules, service requirements, and resource availability to align customer demand with business capacity. Managed account activities and maintained accurate records to support business visibility.

Coordinated approximately six daily reservations, managing customer requirements and service commitments across multiple departments. Supported approximately $75K in sales revenue and trained three employees on reservation procedures.

Associate of Arts in Business Administration from Napa Valley College.

Bachelor of Science in Management and Business Economics from the University of California, Merced.