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Nthabiseng MahlakengNM
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Nthabiseng Mahlakeng

@nthabisengmahlakeng

Tech‑savvy entry-level remote live chat representative focused on customer satisfaction.

Lesotho
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What I'm looking for

I'm seeking a remote customer-support role with flexible shifts where I can apply strong written communication, quick systems learning, and a customer-focused approach to improve satisfaction in a fast-paced team.

I am an entry-level, tech‑savvy professional with a background in architectural technology and hands-on experience as a Junior Architect. I produced construction documents and 3D models using Revit and AutoCAD, contributed to five+ projects, reduced design errors by 15%, and helped secure LEED Silver certification for two developments.

I bring excellent written communication, adaptability for remote shift work, and a commitment to enhancing customer satisfaction. I quickly learn new systems and thrive delivering prompt, accurate support in fast-paced remote environments.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

LP

Lerotholi Polytechnic

Diploma in Architectural Technology, Architectural Technology

2022 - 2025

Pursued a Diploma in Architectural Technology at Lerotholi Polytechnic, focusing on architectural design and technical drafting from 2022 to 2025.

SS

St Catherines High School

Lesotho General Certificate Of Secondary Education, General Certificate of Secondary Education (LGCSE)

2015 - 2019

Completed the Lesotho General Certificate of Secondary Education (LGCSE) at St Catherines High School from 2015 to 2019.

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Nthabiseng Mahlakeng - Junior Architect - Progressive Design Studio | Himalayas