Open to opportunities

Novi Kurniasih

@novikurniasih

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Adaptable hospitality professional with strong organizational skills.

United States

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What I'm looking for

I am looking for a role that allows me to grow, learn, and contribute in a supportive environment.

I moved to the United States three years ago, seeking new challenges outside my field. My easygoing nature and adaptability have allowed me to thrive in diverse environments. With a background in hospitality and education, I pride myself on being a hard worker who excels under pressure.

My experience as a waitress and cashier at Hoshi Restaurant and Ritz D'Bento Japanese Steak House has honed my multitasking abilities and customer service skills. I am adept at managing daily operations, maintaining cleanliness, and ensuring customer satisfaction. Additionally, my role as a Branch Manager at Captain’s Club Tegal Floating Hotel College involved supervising teams and overseeing both academic and marketing functions, showcasing my strong organizational and leadership capabilities.

With a Bachelor’s degree in English Literature from Gadjah Mada University, I am proficient in English and have experience teaching the language to students of all levels. I am eager to continue learning and growing in my career while contributing positively to my next workplace.

Experience

Work history, roles, and key accomplishments

Current

Waitress/Cashier

Current

Hoshi Restaurant

Nov 2024 - Present (1 year)

Managed multiple tasks including taking phone calls for carry-out orders, frying appetizers, and engaging with in-restaurant customers. Maintained a clean dining environment by wiping tables, sweeping floors, and mopping. Responsible for preparing daily income reports.

Multitasking Customer Service Order Taking

Branch Manager

Captain’s Club Tegal Floating Hotel College

Jan 2013 - Dec 2023 (10 years 11 months)

Managed a hospitality college, overseeing both academic and marketing teams to ensure operational efficiency. Directed the day-to-day internal and external affairs of the institution. Demonstrated strong organizational and time management skills in a leadership capacity.

Management Marketing Management Operations Management Organizational Skills Time Management Leadership Customer Service

Waitress

Ritz D'Bento Japanese Steak House

Aug 2023 - Oct 2023 (2 months)

Handled carry-out phone orders and provided service to customers dining in. Ensured the cleanliness of tables and chairs, swept floors, and performed mopping duties. Compiled and submitted daily income reports.

Customer Service Order Taking Multitasking Communication

English Instructor

Captain’s Club Yogyakarta Floating Hotel College

Jan 2010 - Dec 2014 (4 years 11 months)

Provided English instruction for conversation and grammar to students across various proficiency levels. Developed and implemented effective lesson plans tailored to student needs. Assessed student progress and offered comprehensive feedback to facilitate learning.

English Instruction Curriculum Development Grammar Assessments Teaching Public Speaking Lesson planning

Education

Degrees, certifications, and relevant coursework

Gadjah Mada University

Bachelor of English Literature, English Literature

Studied English Literature at Gadjah Mada University. Gained a comprehensive understanding of literary analysis, critical thinking, and communication skills.