Nothando Sandra Magaya

I am a reliable and self-driven Chief Service Officer (CSO) with over 5 years of experience in a dynamic contact center environment. My career has been marked by a consistent track record of excellent performance, both in team settings and as an individual contributor. I possess a proven ability to listen attentively, solve problems effectively, and build professional relationships with clients. My dedication to customer satisfaction has led to a remarkable 12% revenue growth each financial year through the implementation of strategic business operating procedures.

Throughout my career, I have been recognized for my exceptional customer service skills, earning accolades such as the Exceptional Customer Service Award in 2021 and Employee of the Month multiple times. I excel in managing customer inquiries through various channels, consistently achieving targets and maintaining a 90%+ satisfaction rate. I am now seeking new opportunities to leverage my skills and experience in a challenging role that allows for professional growth and development.