Nosiphosihle Felicity Ncongwane
@nosiphosihlefelicity
I deliver accurate remote customer support, CRM administration, and sales follow-up.
EswatiniWhat I'm looking for
I've supported customers through inbound and outbound calls, WhatsApp messages, email, and live chat while keeping CRM records, schedules, and client data accurate.
In my self-employed sales and customer support work, I handled 15–25+ daily customer interactions, managed data for 100+ clients, resolved queries within 24 hours with 95% satisfaction, and met monthly sales targets through consultative selling and follow-ups.
I've also provided high-pressure front-desk service to 50+ travelers daily at Oshoek Border Gate, processed documentation with 100% accuracy, and captured data and submitted daily reports as an election observer. I'm ready to contribute immediately in a fully remote customer service or admin role.
Experience
Work history, roles, and key accomplishments
Sales & Customer Support Representative
Self Employed
Jan 2023 - Present (3 years 10 months)
Handled 15-25+ inbound/outbound customer calls and WhatsApp messages daily. Performed data entry and CRM management for 100+ clients using Google Sheets, resolved queries within 24 hours, and achieved monthly sales targets.
Waitress
Fortune Restaurant
Jan 2012 - Dec 2012 (11 months)
Delivered excellent customer service and handled customer payments accurately.
Intern - Customs Department
Oshoek Border Gate
Provided front-desk customer service to 50+ travelers daily in a high-pressure environment. Processed documentation and maintained records with 100% accuracy, handling queries, complaints, and escalations professionally.
Election Observer
CANGO - Eswatini Elections
Monitored processes and captured data with strong attention to detail. Communicated professionally with team and stakeholders, submitting daily reports.
Education
Degrees, certifications, and relevant coursework
Eswatini Limkokwing University of Technology
Associate Degree, International Tourism
Pursued an Associate Degree in International Tourism with a focus on customer service, sales, communication, and administration.
Teachers Record
TEFL Certificate, Communication
Earned a TEFL Certificate with a focus on communication, presentation, and training.
Tech stack
Software and tools used professionally
Availability
Location
EswatiniAuthorized to work in
South AfricaSalary expectations
Skills
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