noriana vivas

Coordinated appointment scheduling, patient intake, and daily calendar management for a busy dental practice.

Managed patient inquiries via phone, WhatsApp, and email, improving booking response times and customer satisfaction.

Handled billing, invoicing, payments, and maintained accurate inventory/patient record databases using specialized software.

-Presté servicios a los huéspedes en tiempo real, realicé registros de entrada y resolví problemas en un entorno 100% con viajeros internacionales.
-Coordiné las operaciones diarias y la logística, aplicando mi dominio del inglés de nivel C1 para garantizar una comunicación intercultural fluida y brindar apoyo a los huéspedes.

-Procesé un gran volumen de transacciones de clientes (más de 100 al día) con una precisión del 99 % en entornos de ritmo acelerado y alta presión.

-Resolví consultas, quejas e incidentes operativos de los clientes en tiempo real, manteniendo altos estándares de satisfacción del cliente.

-Aumenté la visibilidad de los productos en la tienda y la participación de los clientes mediante interaccion

-Managed daily store operations, customer intake, and active sales for clothing, toys, and perfume lines.

-Provided personalized customer assistance and product recommendations, building immediate trust and driving repeat sales.

-Handled cash register transactions, visual product merchandising, inventory preparation, and stock management.

-Maintained organized sales areas and resolved customer

Completed secondary education with a strong academic focus, developing discipline, teamwork, and critical thinking skills

Completed 9th grade in a rigorous academic environment and winner of the institutional entrepreneurship and innovation fair, highlighting creative project management and leadership skills

Completed 8th grade under a rigorous academic curriculum. Awarded 2 times the Academic Honor Diploma for maintaining a 4.72 GPA and achieving exemption from final exams due to top-tier performance.

Completed 6th and 7th grades under an advanced bilingual program. 1st Place Winner in the English Oratory Competition, distinction in Math Olympics, and honored at the Entrepreneurship and Science Fair.

My academic progress during my early school years, from first grade through sixth grade, with outstanding performance