Norhan Rifaie
@norhanrifaie
I improve healthcare operations and customer service through pharmacy leadership, workflow automation, and clinical expertise.
EgyptWhat I'm looking for
I've led call center operations at Osama El Tayeby Pharmacies, improving customer service and operational workflows through workflow automation and CRM implementation.
My background spans clinical pharmacy, drug information, shift management, and pharmacy operations in Alexandria. I bring hands-on Python, SQL, and HTML skills alongside a Bachelor's degree in Clinical Pharmacy from the University of Alexandria, and I'm committed to advancing healthcare innovation and service quality.
Experience
Work history, roles, and key accomplishments
Call Center Manager
Jan 2023 - Oct 2025 (2 years 9 months)
Managed call center operations, focusing on improving customer service and operational workflows.
Shift Manager and Drug information center manager
Sep 2021 - Jan 2023 (1 year 4 months)
Drug information specialist
Assistant Manager and clinical pharmacist
Sep 2020 - Sep 2021 (1 year)
Worked as Assistant Manager and clinical pharmacist at Osama El Tayeby Pharmacies- صيدليات د: اسامة الطيبي.
Call center and drug information center agent
Jan 2019 - Sep 2020 (1 year 8 months)
Worked as Call center and drug information center agent at Osama El Tayeby Pharmacies- صيدليات د: اسامة الطيبي.
Worked as Pharmacist at Al akhwat pharmacy.
Clinical pharmacist Internship at Al-yosr hospitals
Education
Degrees, certifications, and relevant coursework
The Open University
Leadership and Fellowship, Business Administration and Management
University of alexandria egypt
Bachelor's degree, Clinical pharmacy
2013 - 2018
University of Alexandria
Bachelor's degree, Clinical Pharmacy
2013 - 2018
Bachelor's degree in Clinical Pharmacy from the University of Alexandria, Egypt.
International programs school
High School Diploma
2010 - 2011
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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