Open to opportunities

Muhamed Elabd

@muhamedelabd

I am a knowledgeable pharmacist with 7+ years' experience in pharmacy operations, clinical care, and patient-centered medication management.

Egypt

Message

What I'm looking for

I seek a pharmacist or pharmacy-management role where I can apply clinical expertise, lead teams, improve patient satisfaction, and advance pharmacovigilance practices within a collaborative, growth-focused healthcare organization.

I am a knowledgeable, results-driven pharmacist with over seven years' experience across retail, hospital, and call center settings. I combine clinical pharmacology expertise with strong leadership to ensure safe medication use and high-quality patient care.

I have managed pharmacy operations at multiple levels — from shift management to area oversight — leading teams to meet sales and service targets while ensuring regulatory compliance. In hospital roles I dispensed and monitored medications and collaborated closely with healthcare teams. I also improved patient satisfaction as a customer service manager and handled medication inquiries in a call center environment.

I excel in patient counseling, pharmacovigilance, CRM systems, and staff training, and I bring strong communication, negotiation, and critical thinking skills. I am committed to continuous learning and to contributing pragmatic solutions that enhance patient outcomes.

Experience

Work history, roles, and key accomplishments

Current

In-Patient Pharmacist

Current

The Ministry of Health and Population

Jan 2024 - Present (1 year 8 months)

Dispensed and monitored medications for hospitalized patients and provided direct counseling. Collaborated with multidisciplinary healthcare teams to ensure safe medication use.

Inpatient Pharmacy Medication Reconciliation Patient Counseling Pharmacovigilance

Area Manager

Mohamed and Abd El Rahman Pharmacies

Jan 2024 - Jul 2025 (1 year 6 months)

Supervised daily pharmacy operations and ensured compliance with pharmaceutical standards. Led pharmacists and staff to meet sales and service targets.

Pharmacy Operations Team Leadership Regulatory Compliance Inventory Management Performance Monitoring Customer Service Staff Training

Customer Service Manager

Mohamed and Abd El Rahman Pharmacies

Jan 2022 - Jan 2024 (2 years)

Managed customer service operations to improve patient satisfaction and implemented service standards. Trained and coached staff on effective communication and complaint handling.

Customer service management Staff Training Complaint Handling CRM Communication Quality Improvement

Call Center Representative

19011 Pharmacies

Jan 2021 - Jan 2022 (1 year)

Handled patient inquiries and medication-related questions via phone and assisted in resolving prescription issues. Provided product information and remote support to callers.

CRM Systems Prescription Issue Resolution Communication Pharmacovigilance

Out-Patient Pharmacist

El Dawaa El Shafy Charity

Jan 2020 - Jan 2022 (2 years)

Counseled outpatients on prescriptions and proper medication use while ensuring accurate dispensing. Maintained detailed patient records and supported medication safety practices.

Outpatient Dispensing Patient Counseling Prescription Verification Record keeping Inventory Control Customer Service