Nora Botello
@norabotello
I'm an Applied Mathematics student bringing analytical problem-solving and high-volume client service experience.
United StatesWhat I'm looking for
I'm completing a Bachelor of Applied Mathematics at Florida International University while building client-service experience at Staffing Specifix. I managed 10–15 client inquiries daily, handled 25–30 calls and 150–200 emails weekly, and maintained accurate client records and account information.
I've also trained new employees on procedures, client communication, and documentation standards. My experience across fast-paced service environments has strengthened my data entry, attention to detail, financial accuracy, and ability to resolve customer concerns professionally in English and Spanish.
Experience
Work history, roles, and key accomplishments
Client Services Representative
Staffing Specifix
Jul 2023 - Aug 2025 (2 years 1 month)
Managed 10-15 client inquiries daily, ensuring accurate documentation and timely resolution of issues. Handled 25-30 calls and 150-200 emails weekly, maintaining professionalism and responsiveness.
Server
Red Lobster
May 2022 - Jun 2023 (1 year 1 month)
Processed customer payments and cash transactions with high accuracy while balancing receipts. Maintained attention to customer orders and billing accuracy in a fast-paced environment.
Server
Nikki Beach Miami
May 2019 - Mar 2020 (10 months)
Provided professional service to diverse customers, prioritizing responsibilities and meeting service expectations during high-volume shifts. Collaborated with team members to ensure efficient operations.
Server
La Casita Mexican Restaurant
Aug 2015 - Mar 2019 (3 years 7 months)
Processed customer payments and cash transactions with accuracy while balancing receipts. Maintained detailed attention to customer orders and billing accuracy in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
Florida International University
Bachelor of Applied Mathematics, Applied Mathematics
2023 -
Pursuing a Bachelor of Applied Mathematics with a focus on analytical and problem-solving skills.
Miami Dade College
Associate of Sciences, General Studies
2020 - 2023
Earned an Associate of Sciences degree, building a foundation in mathematics and general studies.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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