Noman Shazad
@nomanshazad
IT support and client management professional skilled in helpdesk, data analysis, and digital marketing.
What I'm looking for
I am a results-driven IT support and client management professional with hands-on experience in helpdesk operations, incident troubleshooting, and ticketing systems. I combine technical support with strong client-facing skills, maintaining high satisfaction and retention rates.
I leverage data analysis and reporting—using Excel and Power BI—to deliver actionable insights, having collected and cleaned large datasets and produced numerous reports and presentations that improved business outcomes. I also develop knowledge bases and deliver training to reduce recurring issues and improve compliance.
As a founder of a digital marketing startup, I managed website, SEO, and social campaigns for clients across Europe and the Middle East, and I mentor students through outreach and community programs. I seek roles where I can blend IT support, data-driven decision making, and client relationship management to drive operational improvements.
Experience
Work history, roles, and key accomplishments
Client Management Specialist
Wright Resume & Connections
Sep 2025 - Present (1 month)
Managed 50+ client accounts with a 95% retention and satisfaction rate and coordinated 20+ partner organizations, driving a 30% improvement in collaboration efficiency. Collected and analyzed 10,000+ data points to produce 100+ reports and 20+ presentations that improved business outcomes by 25%.
Student Ambassador
University of the People
Mar 2025 - Present (7 months)
Supported 150+ students, increasing enrollment and retention by 20% and built 3+ online student communities that improved collaboration by 40%. Organized outreach initiatives and guided students on admissions and scholarships with a 95% resolution rate.
Founder
Botlytics
Jul 2023 - Present (2 years 3 months)
Launched and managed a digital marketing agency delivering content strategies and analytics-driven campaigns that improved client visibility across Europe and the Middle East and provided website support and SEO optimization.
ICT Help Desk Agent
Travel to Dream Travel Agency
Apr 2022 - Jul 2025 (3 years 3 months)
Resolved 95% of IT support tickets within SLA, improving help desk efficiency by 30%, and supported 50+ staff and 200+ clients monthly across hardware, software, and networks. Built a knowledge base that reduced recurring technical issues by 25% and delivered IT security training improving compliance by 40%.
Education
Degrees, certifications, and relevant coursework
University of the People
Bachelor of Computer Science, Computer Science
2024 -
Activities and societies: Student Ambassador supporting admissions, scholarships, outreach, and student communities.
Pursuing a Bachelor of Computer Science with coursework and student support activities since October 2024.
Aspire College Dinga
High School Diploma, High School
2021 - 2023
Completed higher secondary education at Aspire College Dinga from January 2021 to December 2023.
Wisdom House Boys High School Channan
Secondary School Certificate, Secondary Education
2009 - 2021
Attended secondary education at Wisdom House Boys High School Channan, completing studies in October 2021.
Availability
Location
Authorized to work in
Website
nawab0204.github.ioJob categories
Skills
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