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Noman Shazad

@nomanshazad

IT support and client management professional skilled in helpdesk, data analysis, and digital marketing.

Pakistan
Message

What I'm looking for

I seek a role combining IT support and client management with opportunities to use data analysis and digital marketing, in a collaborative, growth-oriented environment.

I am a results-driven IT support and client management professional with hands-on experience in helpdesk operations, incident troubleshooting, and ticketing systems. I combine technical support with strong client-facing skills, maintaining high satisfaction and retention rates.

I leverage data analysis and reporting—using Excel and Power BI—to deliver actionable insights, having collected and cleaned large datasets and produced numerous reports and presentations that improved business outcomes. I also develop knowledge bases and deliver training to reduce recurring issues and improve compliance.

As a founder of a digital marketing startup, I managed website, SEO, and social campaigns for clients across Europe and the Middle East, and I mentor students through outreach and community programs. I seek roles where I can blend IT support, data-driven decision making, and client relationship management to drive operational improvements.

Experience

Work history, roles, and key accomplishments

WC
Current

Client Management Specialist

Wright Resume & Connections

Sep 2025 - Present (1 month)

Managed 50+ client accounts with a 95% retention and satisfaction rate and coordinated 20+ partner organizations, driving a 30% improvement in collaboration efficiency. Collected and analyzed 10,000+ data points to produce 100+ reports and 20+ presentations that improved business outcomes by 25%.

University of the People logoUP
Current

Student Ambassador

University of the People

Mar 2025 - Present (7 months)

Supported 150+ students, increasing enrollment and retention by 20% and built 3+ online student communities that improved collaboration by 40%. Organized outreach initiatives and guided students on admissions and scholarships with a 95% resolution rate.

TA

ICT Help Desk Agent

Travel to Dream Travel Agency

Apr 2022 - Jul 2025 (3 years 3 months)

Resolved 95% of IT support tickets within SLA, improving help desk efficiency by 30%, and supported 50+ staff and 200+ clients monthly across hardware, software, and networks. Built a knowledge base that reduced recurring technical issues by 25% and delivered IT security training improving compliance by 40%.

Education

Degrees, certifications, and relevant coursework

University of the People logoUP

University of the People

Bachelor of Computer Science, Computer Science

2024 -

Activities and societies: Student Ambassador supporting admissions, scholarships, outreach, and student communities.

Pursuing a Bachelor of Computer Science with coursework and student support activities since October 2024.

AD

Aspire College Dinga

High School Diploma, High School

2021 - 2023

Completed higher secondary education at Aspire College Dinga from January 2021 to December 2023.

WC

Wisdom House Boys High School Channan

Secondary School Certificate, Secondary Education

2009 - 2021

Attended secondary education at Wisdom House Boys High School Channan, completing studies in October 2021.

Tech stack

Software and tools used professionally

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Noman Shazad - Client Management Specialist - Wright Resume & Connections | Himalayas