Open to opportunities

Noman Shazad

@nomanshazad

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IT support and client management professional skilled in helpdesk, data analysis, and digital marketing.

Pakistan

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What I'm looking for

I seek a role combining IT support and client management with opportunities to use data analysis and digital marketing, in a collaborative, growth-oriented environment.

I am a results-driven IT support and client management professional with hands-on experience in helpdesk operations, incident troubleshooting, and ticketing systems. I combine technical support with strong client-facing skills, maintaining high satisfaction and retention rates.

I leverage data analysis and reporting—using Excel and Power BI—to deliver actionable insights, having collected and cleaned large datasets and produced numerous reports and presentations that improved business outcomes. I also develop knowledge bases and deliver training to reduce recurring issues and improve compliance.

As a founder of a digital marketing startup, I managed website, SEO, and social campaigns for clients across Europe and the Middle East, and I mentor students through outreach and community programs. I seek roles where I can blend IT support, data-driven decision making, and client relationship management to drive operational improvements.

Experience

Work history, roles, and key accomplishments

Current

Client Management Specialist

Current

Wright Resume & Connections

Sep 2025 - Present (1 month)

Managed 50+ client accounts with a 95% retention and satisfaction rate and coordinated 20+ partner organizations, driving a 30% improvement in collaboration efficiency. Collected and analyzed 10,000+ data points to produce 100+ reports and 20+ presentations that improved business outcomes by 25%.

Client Management Data Analysis Reporting Power BI Excel Dashboarding

Current

Student Ambassador

Current

University of the People

Mar 2025 - Present (7 months)

Supported 150+ students, increasing enrollment and retention by 20% and built 3+ online student communities that improved collaboration by 40%. Organized outreach initiatives and guided students on admissions and scholarships with a 95% resolution rate.

Community Management Outreach Communication Mentorship

Current

Founder

Current

Botlytics

Jul 2023 - Present (2 years 3 months)

Launched and managed a digital marketing agency delivering content strategies and analytics-driven campaigns that improved client visibility across Europe and the Middle East and provided website support and SEO optimization.

Digital Marketing SEO Social Media Strategy Analytics Content Strategy Client Services

ICT Help Desk Agent

Travel to Dream Travel Agency

Apr 2022 - Jul 2025 (3 years 3 months)

Resolved 95% of IT support tickets within SLA, improving help desk efficiency by 30%, and supported 50+ staff and 200+ clients monthly across hardware, software, and networks. Built a knowledge base that reduced recurring technical issues by 25% and delivered IT security training improving compliance by 40%.

Help Desk Support Incident Management Ticketing Systems Network Support Knowledge Base IT Training