Open to opportunities

Nomakhosi Songelwa

@nomakhosisongelwa

Message

I manage candidate onboarding, compliance, placements, payroll, and client support across staffing operations.

South Africa

Message

What I'm looking for

I'm looking for a remote candidate management, compliance, payroll, or client support role where I can coordinate end-to-end processes, maintain accurate records, and deliver responsive service to candidates and clients.

At Hourglass Staffing, I managed the end-to-end candidate and client experience across vetting, onboarding, placement, payroll, and ongoing certification.

I maintained compliance with internal policies and UK legislative frameworks, managed qualification and payroll data, coordinated placements, and supported nursing-client payroll processes.

Previously at ETV, I created and reconciled daily transmission schedules, coordinated programme and commercial scheduling issues, and handled last-minute broadcast changes.

I also supervised customer service teams, resolved escalations, delivered training, reported on performance, and supported customers across calls, email, and social media.

Experience

Work history, roles, and key accomplishments

Candidate Management and Support Administrator

Hourglass Staffing

May 2023 - Mar 2025 (1 year 10 months)

Ensuring client and business compliance with internal company and UK legislative frameworks. The end to end support and management of the client experience through vetting, onboarding, placement, payroll and ongoing certification.
1.Records & Database Management
-Creating placement trackers
-Updating and managing staff placements by location
-Managing & reporting inbound payroll data
-Ensuring pa

Bullhorn Vincere Pulse Singable Compliance Vetting Onboarding Payroll Management Database Management Candidate Management

On-Air Presentation Scheduler

ETV

Sep 2018 - Sep 2022 (4 years)

Creating an accurate daily transmission schedule.

Maintaining the final schedule and the distribution of it to on air users both internal and external.

Managing Daily reconciliation of transmission schedules.

Stakeholder Liaison

Liaising with external departments for any programme, promo discrepancies, late start times and outstanding material.
Liaising with the Commercial Time Sales Depar

Customer Service Supervisor

ETV

Jan 2017 - Sep 2018 (1 year 8 months)

Ensure team adherence to set standards, established service level agreements, quality customer service and company policies

Resolved agent and customer issues

Managed escalated calls

Participated in training of new staff

Conducted regular team meetings

Produced daily, weekly and monthly call reports and agent productivity reports

Acted in relief capacity for customer care manager (CCM)

Customer Service Agent

ETV

Oct 2013 - Jan 2017 (3 years 3 months)

Receive incoming viewer calls, emails and social media comments.

Screen all calls and escalate to the relevant departments or persons.

Resolve and respond to customer queries, complaints, comments and suggestions & programming related issues.

Promote the e.tv, eNCA and OpenView HD brands and loyalty through excellent service delivery.

Perform ad-hoc monitoring of all transmission in order