At NovaTech Solutions, I provided daily remote administrative and communication support to multiple clients. I managed inboxes and appointments, and helped prepare research, reports, and presentations.
At HD Diesel, I assisted with daily administration, including filing, invoicing, and scheduling. I maintained client account and service records and communicated with customers about quotations and service updates.
At ConnectCall Centre, I responded to customer inquiries by phone, email, and live chat, maintaining a 95% satisfaction rate. I also trained new team members on customer communication and data entry standards, while pursuing a Higher Certificate in Information Technology (Robotics & Artificial Intelligence) at Eduvos.
