Nomabhongo Ncalu

I am a disciplined customer-service professional with multi-year experience in data capture, retail cashiering, community health work, and debt collections.

At Discovery Health I managed member data entry and policy updates, ensuring accurate records and routing applications to relevant departments. I am proficient with Paradigm, Microsoft Word, Outlook, Excel, and have strong typing and telephone etiquette.

In community health roles I distributed chronic medication, performed TB screening, provided HIV education, supported vaccination registration, and participated in facility upkeep and outreach campaigns.

Most recently I worked in retail cashiering and as a collections agent, handling cash/EFT transactions, calling clients to arrange payments, recording agreements, and escalating queries through ticketing — all while maintaining a calm, professional demeanor and a commitment to continuous learning.