Nohemi Trevino

Building and launching NikSeb, an early-stage digital product focused on practical tools for children, families and the adults who support them.

• Defining the product vision, user experience and roadmap from concept to working product
• Designing personalized visual routines, child-friendly independence tools, family spaces and privacy-aware sharing
• Building and testing the product using AI

-Coordinated enterprise Change Requests through ServiceNow for cloud-based business applications used across multiple European markets.
-Managed multiple concurrent technology initiatives, coordinating priorities, dependencies, timelines, and communication across international TechOps teams.
-Partnered with Product Owners, Business Analysts, Engineering teams, and business stakeholders to priori

-Led a global Service Desk team responsible for service delivery, operational performance, customer experience, and SLA compliance.
-Managed, coached, and developed a team of eight Service Desk Specialists through regular feedback, mentoring, and performance management.
-Monitored Customer Satisfaction (CSAT), Mean Time to Resolution (MTTR), SLA performance, and operational KPIs to identify impr

-Established and led a new department delivering multilingual regulatory programs for global pharmaceutical clients through standardized governance, scalable processes, and operational excellence.
-Managed a portfolio of approximately 360 multilingual regulatory projects annually, ensuring delivery against scope, timelines, quality standards, and customer expectations.
-Led two Project Managers an

-Led operational delivery for multilingual pharmaceutical and commercial projects across Europe and Asia while improving processes and supporting business growth.
-Managed a portfolio of approximately 600–700 multilingual projects annually, balancing priorities, resources, timelines, and customer requirements.
-Built and led multidisciplinary teams including Project Managers, Translators, and Desk

-Managed up to 30 concurrent multilingual pharmaceutical and commercial projects, ensuring on-time delivery, quality, and customer satisfaction.
-Coordinated international translators, Desktop Publishing Specialists, and external vendors across multiple countries.
-Planned project schedules, monitored progress, managed project risks, and maintained proactive communication with customers and stakeh

Pursued a Bachelor of Science in Industrial and Product Design, complemented by studies in Business Administration and Management.