Noel Dodds

Lead incident follow-up with internal teams and software vendors, providing customer communication and technical findings until resolution. Serve as an escalation resource for Tier 2 support tickets involving proprietary banking systems and system configuration issues.

Owned escalated application support cases involving web-based fintech systems, ACH/payment activity, and production-impacting issues. Performed root cause analysis by reviewing logs, researching transaction data, and validating API behavior.

Provided troubleshooting and implementation support for multiple client accounts using online banking and payments platforms. Reviewed logs, client configurations, and SQL data to resolve data issues and environment-specific defects.

Reviewed escalated application logs and resolved issues involving networking, third-party integrations, SQL data, and web-based banking applications. Supported thousands of end users across 200+ business customers while maintaining clear communication and service ownership.

Supported 300+ companies with Windows PCs, printers, peripherals, Outlook/Exchange, passwords, Active Directory setup, and network connectivity.

Troubleshot internet, Wi-Fi, phone, TV, modem/router, signal, and customer equipment issues.

Supported POS/check-out computers, store systems, network panels, cabling, port troubleshooting, SSH server shutdowns, and backups.

Supported account/game issues, reviewed trace routes and path pings, verified bugs, and documented escalations.

Earned CompTIA A+ certification from TechSkills in San Antonio, TX.