Nnabuife MagretRita
@nnabuifemagretrita
Customer support representative at MRC Craft and Design who resolved payment, order, and refund issues.
NigeriaWhat I'm looking for
At MRC Craft and Design, I supported customers by email, live chat, and phone, helping with payments, order issues, refunds, and platform navigation.
I logged and updated customer interactions using CRM tools, and responded to dissatisfied customers with empathy to help resolve issues and restore confidence.
At INFO-TECH SOLUTIONS, I handled calls, emails, and client inquiries, entered data, and scheduled and confirmed appointments and bookings.
Experience
Work history, roles, and key accomplishments
Front Desk Operations Manager
Info-Tech Solutions
Jan 2025 - Jan 2026 (1 year)
Managed front desk operations including calls, emails, and client inquiries. Ensured professional communication and data entry, and scheduled and confirmed appointments and bookings.
Customer Support Representative
MRC Craft and Design
Jan 2023 - Jan 2025 (2 years)
Provided customer support via email, live chat, and phone, handling a steady volume of customer inquiries each week. Assisted with payments, order issues, refunds, and platform navigation, and maintained accurate records using CRM tools.
Customer Service Representative
Foodies Supermarkets
Jan 2018 - Jan 2021 (3 years)
Delivered high-quality customer service in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
Dakins Academy
Customer Service Representative, Customer Service
2025 - 2025
Completed a certification as a Customer Service Representative, focusing on customer support best practices.
Alison Academy
B2B Customer Management, Customer Management
2025 - 2025
Completed a certification in B2B Customer Management, enhancing skills in business-to-business customer relations.
The Polytechnic, Ibadan
Higher National Diploma, Geological Technology
2021 - 2023
Pursued a Higher National Diploma in Geological Technology, focusing on advanced geological principles and practical applications.
The Polytechnic, Ibadan
Ordinary National Diploma, Geology
2016 - 2018
Completed an Ordinary National Diploma in Geology, building foundational knowledge in geological sciences.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
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