Open to opportunities

NIZAM UDDIN

@nizamuddin

Message

I’m a solicitor and customer-focused professional combining legal casework with problem-solving.

United Kingdom

Message

What I'm looking for

I’m looking for a customer-focused role where I can handle litigation and client work day-to-day, while leveraging my pensions transfers and case-management experience to deliver reliable outcomes and excellent service.

As a Solicitor at Kingsgate Solicitors Limited, I draw up and file court documents and pleadings, and I handle liability, causation and quantum arguments. I also support client intake and interviews, and I’m involved in business development.

Alongside my legal work, I work part time as a Customer Service Representative at First Direct. I deliver excellent telephone customer service in a performance-driven environment, using problem-solving to support banking customers and educate them on products and alternative digital banking platforms, including helping victims of fraud, theft, or identity theft.

Previously, I worked as a Pensions Administrator at Willis Towers Watson, dealing with Occupational Defined Benefit Pension Scheme cases and member/client queries. I monitored my workflow to meet service levels, completed accurate manual calculations, and used tools such as Citrix receiver and Transcalc for retirement quotations and CETVs. I also supported Scheme’s Actuaries and Trustees with general administrative tasks.

Earlier in my career, I was a Solicitor at Umbrella Legal Solicitors Ltd (qualified in March 2015), managing litigated fast & multi track RTA personal injury cases. I worked fluently with the MOJ portal, Opsis Solicitors case management and proclaim, handling complex motor credit hire claims, uninsured loss recovery, and mentoring junior paralegals, and I also prepared Wills. My background includes an LLB (Hons) 2:1, the Legal Practice Course, and pension-focused qualifications including Level 4 Diploma in Financial Advice and Level 6 Pension Transfers.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

First Direct Bank

May 2021 - Present (5 years 2 months)

Delivered telephone customer service in a performance-driven environment, supporting banking customers with their banking needs. Educated customers on products and digital banking platforms, including assistance for fraud, theft, and identity theft cases.

Telephone Customer Service Problem Solving Fraud support Digital Banking Customer Education Banking Products

Current

Solicitor

Current

Kingsgate Solicitors Limited

Nov 2019 - Present (6 years 8 months)

Drafted and filed court documents and pleadings, including handling liability, causation, and quantum arguments. Supported client intake and interviews and was involved in business development.

Documents Liability Causation Quantum Client intake Interview Business Development

Pensions Administrator

Willis Towers Watson

Jun 2018 - Nov 2019 (1 year 5 months)

Managed Occupational Defined Benefit pension scheme cases and handled member/client queries while maintaining quality service levels. Performed manual calculations and used Citrix Receiver and Transcalc for retirement quotations and CETVs, supporting scheme administrators and actuaries.

Manual Calculations Transcalc Retirement Quotations

Solicitor

Umbrella Legal Solicitors Ltd

Oct 2010 - Apr 2018 (7 years 6 months)

Handled litigated fast and multi-track RTA personal injury casework and managed complex motor credit hire claims. Drafted and filed court documents and conducted trial preparation activities using MOJ portal and case management systems.

Litigated Multi Track Documents Trial Preparation Liability Causation Quantum Client intake MOJ Portal Business Development Will Preparation

Voluntary Legal Assistant

Shire Solicitors

Oct 2008 - Nov 2008 (1 month)

Supported inbound calls, note-taking, data input, and filing for a legal team. Collected customer feedback and assisted with court forms relevant to litigation and insolvency.

Inbound Calls note taking Data Input Filing Court Forms (Litigation Insolvency)Customer Feedback Administrative Support