nix deocareza

Plan and schedule short-form video content across Facebook, Instagram, and TikTok using Metricool. Organize weekly content calendars in Notion and track post performance and engagement analytics.

Supported T-Mobile subscribers with billing, plan modifications, and account maintenance via calls and chat. Troubleshot device and network issues, handled activations and payments, and consistently met call center KPIs.

Provided responsive customer support and troubleshooting, prioritizing quick turnaround on messages and concerns.

Handled customer inquiries via phone, email, or chat regarding orders, products, and store policies. Processed orders, returns, exchanges, and refunds while meeting performance metrics.

Reviewed and verified financial documents, transactions, and records for accuracy. Conducted cash counts, inventory checks, and audits, and prepared consolidated financial reports.

Assisted customers with booking hotels and vacation packages based on preferences and budget. Processed reservations, changes, and cancellations while coordinating with hotels and travel partners.

Pursuing a Bachelor of Business Administration with a major in Marketing Management, expected to graduate in June 2026.

Certified as a QuickBooks Online ProAdvisor.

Completed a Teaching English as a Foreign Language (TEFL) certification.