Open to opportunities

Nitya Hari

@nityahari

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Dynamic digital marketer passionate about client success and service excellence.

United Kingdom

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What I'm looking for

I am seeking a role that values client relationships and offers opportunities for growth.

I am a dynamic and results-oriented digital marketer with a proven track record in client servicing. My experience spans various roles, including my current position as a Zero Carbon Living Advisor at OVO Energy, where I enhance customer satisfaction by effectively managing inquiries and complaints. I thrive on fostering strong client relationships and delivering exceptional service, which has led to improved ratings and swift resolutions of customer issues through collaboration with cross-functional teams.

Previously, I served as a Digital Media Manager at Ayush TV Pvt Ltd, leading a team of over 25 members. I implemented agile methodologies to enhance team performance and drive business growth, executing digital marketing strategies that significantly boosted client visibility. My role involved coordinating with delivery teams to ensure cohesive efforts that met client expectations, empowering SEO strategists to achieve their KPIs.

My journey in digital media began as a Digital Media Executive at Kamadhenu Telefilms, where I developed and distributed content across multiple digital channels, increasing customer engagement by 80%. I have also produced and directed a well-known Bhajan reality show, showcasing my ability to manage projects and build strong client relationships. I am passionate about continuous improvement and adaptability in the fast-paced digital landscape.

Experience

Work history, roles, and key accomplishments

ZeroCarbon Living Advisor

OVO Energy

Oct 2023 - Present (1 year 11 months)

Enhanced customer satisfaction by effectively managing inquiries and complaints, leading to improved ratings. Facilitated swift resolution of customer issues by collaborating with cross-functional teams.

Customer Service Account Management Conflict Resolution Customer Relationship Management Data Analysis

Digital Media Manager

Ayush TV Pvt Ltd

May 2021 - Present (4 years 4 months)

Led a team of 25+ individuals, monitoring performance and supporting team members in exceeding KPIs. Implemented agile methodologies to enhance team performance and drive business growth.

Digital Marketing Team Leadership Agile Methodologies SEO Risk Management Business Growth

Digital Media Executive

Kamadhenu Telefilms - Sri Sankara TV

Jan 2021 - Present (4 years 8 months)

Developed and distributed content across multiple digital channels, including social media and email. Produced high-quality visuals for print and digital media that increased customer engagement by 80%.

Content Creation Digital Marketing Social Media Email Marketing Visual Design Client Relationship Management

Content & Event Producer

Kamadhenu Telefilms - Sri Sankara TV

Jan 2021 - Present (4 years 8 months)

Produced and directed a well-known Bhajan reality show 'Bhajan Samrat'. Managed and planned various events during the Covid period, including customer interaction and data collection.

Event Management Content Production Video Editing Customer Relations Stock Management

Research & Business Analysis Intern

Viacom18 Pvt Ltd - Colors Tamil

Oct 2019 - Present (5 years 11 months)

Worked for 'WHO WANTS TO BE A MILLIONAIRE' - Tamil, performing major analysis of daily soaps and generating reports. Conducted consumer insights research by interviewing people and communicating with non-scientific audiences.

Research Business Analysis Data Analysis Consumer Insights Audio Transcription

Tour Guide

Sankara Yatra

Aug 2019 - Present (6 years 1 month)

Coordinated a group of 108 members for a trip to Mt. Kailash, Mansarovar – Parikrama (The Himalayas) for a travel agency. Managed logistics and ensured a smooth travel experience for all participants.

Tour Management Coordination Logistics Customer Service Event Coordination

International Exchange Participant

AIESEC

May 2015 - Present (10 years 4 months)

Participated in an international exchange project based on Sustainable Development (Project Name-Make A Difference). Collaborated with a team of individuals from five other countries to work on the project.

Project Management Teamwork Cross Cultural Communication Collaboration International Relations

Education

Degrees, certifications, and relevant coursework

Amity University

Bachelor of Arts Mass Communication & Journalism, Mass Communication & Journalism

2021 - 2024

Studied Mass Communication and Journalism, gaining expertise in media production, content creation, and journalistic practices. Developed strong communication and analytical skills relevant to the digital media landscape.

Ramaiah Institute Of Technology

Bachelor of Engineering, Information Science

2015 - 2019

Pursued a Bachelor of Engineering in Information Science, focusing on the principles and applications of information technology. Gained foundational knowledge in computer science and data management.