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Nitin Lalwani

@nitinlalwani

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I implement HR SaaS platforms and turn customer needs into adopted product improvements.

India

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What I'm looking for

I'm looking to contribute to HRTech or SaaS product implementation work where I can translate customer needs into product improvements, lead adoption, strengthen Agile delivery, and grow through cross-functional collaboration.

At Tata Consultancy Services, I've implemented and configured the CHROMA cloud-based HR SaaS platform across business units, improving operational efficiency by 15%. I translate requirements into BRDs, FRDs, user stories, configurations, and enhancements for employee onboarding, offboarding, transfers, and promotions.

I've led onboarding and training for 50+ HR users, reduced support tickets by 30%, maintained 95% SLA compliance, and reduced post-release defects by 40% through end-to-end UAT. I work across Agile delivery, SQL data validation, Postman API testing, Power BI adoption analysis, and cross-functional release readiness.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst & Functional Consultant

Current

Tata Consultancy Services

Sep 2022 - Present (4 years)

Implemented and configured TCS CHROMA, a cloud-based HR SaaS platform, across multiple business units, achieving a 15% improvement in operational efficiency. Led customer onboarding and training for 50+ HR users, reducing support tickets by 30% and improving self-service resolution rates by 40%.