At PT. Indoglobal Nusa Persada - Pintro, I handle client application issues, perform data migrations, and use SQL and MariaDB. I also coordinate with cross-functional teams to resolve root causes.
As a Customer Success Specialist at PT. Teleperformance Indonesia, I assisted Grab drivers with service inquiries and complaints, and escalated issues to related teams. At Badan Pusat Statistik Kab. Pati, I entered and validated survey data and conducted household field surveys.
My training and project experience includes full-stack development tasks at Refactory and UX research for Telkom Digital Amoeba x Rakamin Academy. I’ve also worked with wireframes, prototypes, user research, and tools including Figma, Jira, and Postman.
