Muhammad Gusti Eka Putra

Performed manual testing on mobile and MPOS banking EDC devices, validated data with SQL queries, and managed test cases and defects using TestRail and JIRA.

Developed comprehensive testing plans, executed API testing with Postman, and organized testing captures using TestRail and JIRA.

Developed testing plans, executed API testing with Postman, and created reports using JIRA to enhance traceability and documentation quality.

Conducted manual testing, identified and documented bugs using JIRA, and managed developer tasks to improve team efficiency.

Handled inquiries and complaints from DANA application users, sending emails to resolve cases and ensuring all incoming calls were answered.

Established communication between partner dealers and Belimobilgue.co.id, providing financing information and assisting with car purchase processes.

Provided information to customers via telephone, handled complaints, and sent emails regarding issues when necessary.

Contacted policyholders regarding activities such as data changes, policy closures, partial fund withdrawals, top-ups, and switching.

Provided information to KAI train passengers regarding ticket booking, inquiries, and handling complaints.

Taught English to elementary and junior high school students and guided children preparing for the National Examination.

Grade: 88/100

Completed a Front End Development Bootcamp with a score of 88/100.

Grade: 3.28

Pursued a Diploma 3 in Computer Science, achieving a GPA of 3.28.