I have 4.9+ years of professional experience in team management, client handling, and escalation. I excel in preparing daily dashboards and reports on productivity and various parameters, utilizing powerful tools. I have a proven track record of effectively communicating with clients to discuss areas of improvement and site performance. I am seeking a position where I can contribute to team successes and develop my management skills to evolve into an executive career.
At Concentrix Daksh Pvt Ltd, I have held various roles, including Customer Service Advisor for Amazon selling partner support in the USA and Canada marketplaces. I have resolved queries related to customer payment and catalog, ensuring customer satisfaction. As a Senior Customer Service Advisor, I provided support for Uber customers in Australia and New Zealand, addressing issues related to payment, safety, and vehicle concerns. In my current role as a Senior Subject Matter Expert/Lead in Operations, I have demonstrated strong leadership skills and the ability to build and develop result-oriented teams. I have also utilized my expertise in data analysis and business intelligence to transform raw data into meaningful insights, create dashboards and interactive visual reports, and identify key performance indicators (KPIs) for decision-making.
