Niranjan Ghatpande
@niranjanghatpande
Results-driven IT Service Management professional with 13+ years of specialized expertise in SACM
IndiaWhat I'm looking for
Senior ITSM Process Manager
Experience
Work history, roles, and key accomplishments
Spearheaded end-to-end SACM process design, transition, and governance across HAM, SAM, and CMDB domains, leading a team of 5 specialists. Drove CSI initiatives that reduced asset discrepancy rates, improved CMDB data accuracy, and delivered a tools migration with zero service disruption.
Sr. Consultant – SACM Manager
Jun 2020 - Aug 2022 (2 years 2 months)
Owned end-to-end SACM process transition for large multi-vendor outsourcing engagements, ensuring ITIL V4/2021 compliance across service towers. Configured CA Service Desk and ServiceNow workflows, delivered training to suppliers and IT staff, and managed weekly/monthly/quarterly governance reporting cycles.
Established SACM and capacity management processes from scratch as sole owner, supporting configuration and capacity delivery for multiple clients. Managed CMDB data integrity using CA Service Desk, Remedy, SDM 12, and HPAM5, implemented proactive capacity exception modeling, and delivered CMDB accuracy audits with RCA to client management.
Education
Degrees, certifications, and relevant coursework
D.Y. Patil University, Pune
Bachelor of Business Administration, IT & Systems Management
2022 - 2025
BBA in IT & Systems Management from D.Y. Patil University, Pune (Jan 2022–May 2025).
MSBTE Maharashtra
Diploma in Mechanical Engineering; Diploma in Automobile Engineering, Mechanical Engineering / Automobile Engineering
1998 - 1999
Completed diploma programs in Mechanical Engineering and Automobile Engineering (1998–1999).
Institution of Mechanical Engineers India
Associate Membership (AMIMechE), Mechanical Engineering
2004 -
Associate membership (AMIMechE) with the Institution of Mechanical Engineers India.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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