NINO MAGLAKELIDZE

Gathered and verified invoices for appropriate documentation prior to payment, maintaining accounts receivable records to ensure aging is up-to-date. Performed daily cash management duties, including recording bank deposits and posting cash to the accounts receivable sub-ledger. Monitored and collected accounts receivable by contacting clients via telephone, email, and mail.

Provided front-line support to patients via phone, email, and chat regarding medical appointments, test results, billing, and insurance verification. Assisted healthcare professionals with scheduling, documentation, and system troubleshooting. Handled sensitive information with strict adherence to confidentiality and HIPAA standards.

Handled incoming and outgoing calls to schedule, confirm, and reschedule medical appointments across various departments. Provided detailed information on doctors’ availability, clinic hours, services, test results, and insurance-related inquiries. Managed urgent patient requests by coordinating with medical staff and ensuring timely response.

Recorded daily financial transactions including income, expenses, and petty cash operations. Assisted in preparing and reviewing invoices, receipts, and payment documents. Maintained accurate and up-to-date records in the accounting software and internal databases.

Welcomed and assisted patients with appointment booking, registration, and follow-up procedures both in-person and by phone. Provided accurate information about clinic services, doctor availability, lab results, and insurance coverage. Handled patient complaints and concerns with empathy, ensuring swift resolution and service recovery when needed.

Activities and societies: Participation in research projects, conferences, and case-based learning. Completed an internship in Lithuania, gaining international clinical experience through hospital-based patient care, diagnostics, and multidisciplinary rounds. Strengthened interpersonal and communication skills by working closely with peers from diverse cultural backgrounds, developing independence and a global perspective on healthcare.

Gained a solid foundation in Anatomy, Physiology, Pathology, Pharmacology, and Internal Medicine, with clinical rotations across major departments. Trained in patient communication, physical examination, diagnostic reasoning, and evidence-based decision-making. Experienced in clinical documentation, case presentation, and interdisciplinary teamwork, familiar with international guidelines and elect

Acquired knowledge of dental anatomy and materials science, becoming skilled in crafting crowns, bridges, dentures, and orthodontic appliances. Proficient in dental impression techniques, wax modeling, and ceramic layering, with familiarity in dental laboratory equipment and safety protocols.