Nino Charelishvili

I’m a Customer Success and Collections Leader with 6+ years’ experience improving performance across diverse European markets. I focus on strengthening client relationships while driving measurable outcomes in cash flow, receivables efficiency, and recovery rates.

Over the past roles, I’ve led and coached teams (including overseeing performance, coaching, and compliance), managed escalations, and delivered strategic reporting. I use DSO KPI frameworks to monitor receivables cycle performance, reduce bad debt, and improve recovery and portfolio health.

I also enjoy partnering cross-functionally—working with Credit, Legal, and Customer Service teams to resolve complex disputes and ensure accurate account reconciliation. From handling UK & Ireland portfolios to supporting day-to-day operations, I bring strategic planning, problem solving, and customer orientation to every collection challenge.