Lu King

Customer order processing, quality notifications, and spare parts deliveries in SAP + other software
Customer feedback support and processing of e-mail and German hotline requests through the ticketing system
Training of newcomers

Invoice processing and posting
Addressing vendor inquiries
Cooperation with procurement and payment processing team
SAP + other software

Credit release/credit risk monitoring and collection of overdue items
Aging, forecasting, bad debt reserve, reconciliation and other reporting
Clarification and solving of invoice/payment issues
Month-end closing activities
SAP FI module (including FSCM)

- translation (Czech to German)
- proofreading
- localization
- copywriting
- keyword selection in Ahrefs
- experience with Asana, Toggl Track and Google Sheets

SAP modules: FI, FIN-FSCM-DM (Dispute Management)
Reporting
Direct debit procedure
Collection, dunning, account cleaning
Credit management
Onboarding and training of newcomers

- taking part in the launching of new procedures and implementing them
- daily reporting and account analysis (comments, sending copies, contacting customers)
- daily communication with sales departments in Germany, Austria and Switzerland
- proactively clarifying account discrepancies (delivery delays, returns, EDI issues, VAT issues etc.)
- proactively contacting customers with overdue items
- a

Cash application and collection for a major Swiss forwarding and logistics company. Daily communication with client and customers predominantly in German + some English. Account analysis, monitoring, reporting and forecasting.

Extra/voluntary activities:
Checking and approving client´s travel expenses using a special tool. Taking part on the handover of the process abroad.
Providing advanced acc

Point of contact for German and English speaking KLM and Delta Airlines customers.
Ticket reservations, cancellations and changes. Complete customer service including payment processing and assistance regarding any queries concerning the flight.

Tool used: AMADEUS

Administrative tasks.
Assisting with set up of the website www.europort.cz (site planning, meeting with web designers, translations of contracts and website text).
Planning of property reconstruction with a selected designer/architect.

Pursued a Bachelor of Arts in Tourism and Travel Services Management, gaining comprehensive knowledge in the tourism industry.