onur akyay

Led EMEA Order-to-Cash, Credit and Collections activities using SAP FICO/FSCM and reduced overdue accounts by 30%. Supported SAP S/4HANA implementation and enhancements, including UAT coordination, cutover planning and go-live support.

Managed export customer portfolios across OTC, Accounts Receivable, Credit and Collections processes. Coordinated a 4–5 month SAP / HANA migration project covering data validation and integration testing.

Created, changed and confirmed vendor and customer master data in SAP. Created new customers for the Ukrainian market and supported Sales, Customer Service and Procurement teams.

Served as SAP Super User for Shop at Home (D2C) and Accounts Receivable processes. Prepared and executed test cases, process descriptions and monthly debtor reporting.

Managed the Turkey customer portfolio and supported customers and sellers. Performed debt recovery, deposit posting and customer credit-rating activities.

Managed Order-to-Cash processing for European production locations delivering to Turkey, Israel, South Africa and Russia. Performed SAP and e-shop order entry, export documentation follow-up, forecasting, complaint handling and logistics coordination.

Supported hotels globally in English and Turkish regarding bookings, changes, unpaid invoices and operational issues. Processed hotel contracts and coordinated invoicing through Expedia Virtual and American Express cards.

Created and maintained customer and vendor master data in SAP CRM according to corporate master-data rules. Prepared and validated data for SOA and SOX controls and reviewed vendor/customer documentation.

MySQL Training from LEGO Production in 2019.

Lean Competency Systems (LCS) Level 1a Certificate from LEGO Production in 2018.

SAP Training from DSM, Geleen, Netherlands in 2015.

Customs / Warehouse Management Training from DSM, Istanbul in 2015.

Hotel Lodging Support Training in Prague in 2014.

SAP Master Data Training from Siemens, Istanbul in 2011.

Sales & Marketing Expert Certificate Programme from European University of Lefke in 2006.

Public Relations program from Anadolu University in 2005.

Bachelor of Business Administration (BBA) from Northwood University, London, UK, from 1999 to 2001.

Access Course from Greenwich School of Management, London, UK, from 1998 to 1999.

Foundation Course from David Game College, London, UK, from 1997 to 1998.