Nina Smith
@ninasmith
Experienced academic advisor and leader
What I'm looking for
As a seasoned academic advisor and leader, I have a proven track record of driving student success, persistence, and satisfaction while adhering to institutional policies. With a strong background in developing strategies, coaching teams, and leveraging data to achieve key performance indicators (KPIs), I am committed to upholding the university mission and values, with a focus on continuous improvement and inclusive leadership.
Throughout my experience, I have demonstrated exceptional leadership and team management skills, with a strong ability to provide personalized support and coaching to students and peers. My expertise in data analysis and reporting has enabled me to track student progress, engagement, and satisfaction, and make data-driven decisions to enhance student success strategies.
I am passionate about creating a positive and engaging experience for students, and am dedicated to fostering a culture of inclusivity, empathy, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Re-engagement Academic Advisor III
Southern New Hampshire University
Jul 2021 - Present (3 years 11 months)
Lead efforts to onboard and support new students, ensuring a positive and engaging experience. Advocate for student needs and provide personalized course planning and administrative support.
Peer Supporter
Flourish Labs
Jan 2022 - Present (3 years 5 months)
Provide one-on-one support and coaching to peers, fostering personal development and goal achievement.
Breast Pump Coordinator
Healthy Baby Essentials
Feb 2019 - Jun 2019 (4 months)
Educated new mothers on the use and maintenance of breast pumps, ensuring a high level of customer support.
Store Manager
Dollar General
May 2014 - Jul 2015 (1 year 2 months)
Oversaw store operations, including employee scheduling, inventory management, and customer service.
Server
Bickford’s Grille
Mar 2017 - Jan 2019 (1 year 10 months)
Developed exceptional customer service and problem-solving skills in a fast-paced environment.
Technician
Stanley Steemer
Jun 2012 - Apr 2013 (10 months)
Demonstrated client education and upselling capabilities while managing service delivery.
Cashier
Dunkin Donuts
Apr 2012 - Sep 2012 (5 months)
Provided excellent customer service and maintained a clean and efficient working environment.
Education
Degrees, certifications, and relevant coursework
Nina hasn't added their education
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