Open to opportunities

NiMiThA ViSwAm

@nimithaviswam

Message

Document Controller and customer relations professional delivering accurate, timely documentation.

India

Message

What I'm looking for

I’m looking for a customer-focused role where I own documentation and act as a first point of contact—handling calls, resolving issues, and keeping records accurate while improving processing speed and compliance.

I’m a detail-oriented Document Controller focused on client relations, documentation accuracy, and responsive customer support. With almost 2 years of experience, I’ve built strong client relationships through clear communication and prompt issue handling.

In my current role as First Point Of Contact for client issues, I manage both physical and digital records of signed agreements, proposals, and legal documentation. I also collaborate with sales, marketing, and product teams, ensuring updates are completed correctly and on time.

Previously, I supported departmental goals by maintaining up-to-date documentation, implementing quality control measures to reduce errors, and prioritizing urgent requests to reduce processing times. I’m motivated by helping customers have a positive experience while maintaining compliance and high accuracy in every document workflow.

Experience

Work history, roles, and key accomplishments

Current

Client Relation & Documentation

Current

Swath Property Management

Feb 2025 - Present (1 year 5 months)

Served as the first point of contact for client issues and provided prompt updates. Maintained physical and digital records of signed agreements, proposals, and legal documentation.

Client Relationship Management Customer Support Documentation Document Control Troubleshooting Record keeping Agreements Legal Documentation Google Sheets PowerPoint Word Email Communication

Document Controller

Axis Overseas

Feb 2023 - Dec 2023 (10 months)

Maintained up-to-date documentation of procedures, guidelines, and best practices. Implemented quality control checks to reduce errors and prioritized urgent documents to complete updates promptly.

Document Control Documentation Quality Control Procedural Guidelines And Best Practices Prioritization Language Documentation Hindi Document Processing Malayalam Document Processing

Customer Relations Executive

Axis Overseas

Nov 2022 - Dec 2023 (1 year 1 month)

Handled inbound and outbound calls to provide product and service information, answer customer questions, and resolve complaints. Built client relationships by identifying needs, troubleshooting issues, and following up with potential and existing clients.

Customer Relations Customer Service Outbound Calling Complaint Resolution Troubleshooting Cross Functional Collaboration