NJ
Open to opportunities

Nimisha Janardhnanan

@nimishajanardhnanan

Accomplished Supervisor focused on customer satisfaction and team success.

Canada

What I'm looking for

I am looking for a role that fosters teamwork, encourages professional growth, and values customer satisfaction.

I am an accomplished Supervisor with a strong focus on meeting customer expectations and achieving company goals. My experience spans various roles in technical support and customer service, where I have successfully directed high-performing teams while developing lasting employee rapport. I possess exceptional knowledge of cost-reduction methods and streamlining production processes, ensuring that both physical assets and digital files are safeguarded against unwanted intrusion.

Throughout my career, I have demonstrated my ability to drive success by empowering and motivating employees through regular feedback and professional development opportunities. My tenure at Sutherland Global Services as a Technical Support Manager allowed me to improve customer satisfaction scores significantly by applying superior conflict resolution and problem-solving skills. I have a proven track record of managing high levels of call flow and responding effectively to technical support needs, making me a trusted subject matter expert in my field.

With a background in technical customer support at Amazon and IBM, I have honed my skills in diagnosing and resolving technical issues while accommodating a wide range of customer experience levels. My commitment to providing prompt, efficient, and detailed customer-oriented service has been recognized through multiple awards, including the Cyber Girl Award and Best Performer Award from AWS. I am eager to leverage my expertise in a challenging new role that allows me to continue driving customer satisfaction and team success.

Experience

Work history, roles, and key accomplishments

SS

Technical Support Manager

SutherlandGlobal Services

Feb 2021 - Jun 2023 (2 years 4 months)

Monitored employee productivity and ensured adherence to processes using reporting tools. Developed and coached a highly efficient administrative team, improving customer satisfaction scores.

AL

Technical Customer Support Representative

Amazon India Pvt Ltd

Mar 2018 - Aug 2019 (1 year 5 months)

Guided users through technical solutions and resolved hardware/software issues. Maintained detailed records of customer interactions and managed various case types including spam and intrusion.

Education

Degrees, certifications, and relevant coursework

Fanshawe College of Applied Arts and Technology logoFT

Fanshawe College of Applied Arts and Technology

Post Graduate Certificate, Insurance and Risk Management

Completed a Post Graduate Certificate in Insurance and Risk Management.

Brindavan College of Engineering logoBE

Brindavan College of Engineering

Bachelor of Engineering, Electronics and Communication Engineering

Obtained a Bachelor of Engineering degree with a focus on Electronics and Communication Engineering.

Tech stack

Software and tools used professionally

Interested in hiring Nimisha?

You can contact Nimisha and 90k+ other talented remote workers on Himalayas.

Message Nimisha

People also viewed

View all talent

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Nimisha Janardhnanan - Special Services Associate - The Home Depot | Himalayas