Nimisha Janardhnanan

I am an accomplished Supervisor with a strong focus on meeting customer expectations and achieving company goals. My experience spans various roles in technical support and customer service, where I have successfully directed high-performing teams while developing lasting employee rapport. I possess exceptional knowledge of cost-reduction methods and streamlining production processes, ensuring that both physical assets and digital files are safeguarded against unwanted intrusion.

Throughout my career, I have demonstrated my ability to drive success by empowering and motivating employees through regular feedback and professional development opportunities. My tenure at Sutherland Global Services as a Technical Support Manager allowed me to improve customer satisfaction scores significantly by applying superior conflict resolution and problem-solving skills. I have a proven track record of managing high levels of call flow and responding effectively to technical support needs, making me a trusted subject matter expert in my field.

With a background in technical customer support at Amazon and IBM, I have honed my skills in diagnosing and resolving technical issues while accommodating a wide range of customer experience levels. My commitment to providing prompt, efficient, and detailed customer-oriented service has been recognized through multiple awards, including the Cyber Girl Award and Best Performer Award from AWS. I am eager to leverage my expertise in a challenging new role that allows me to continue driving customer satisfaction and team success.