Nimisha Janardhnanan
@nimishajanardhnanan
Accomplished Supervisor focused on customer satisfaction and team success.
What I'm looking for
I am an accomplished Supervisor with a strong focus on meeting customer expectations and achieving company goals. My experience spans various roles in technical support and customer service, where I have successfully directed high-performing teams while developing lasting employee rapport. I possess exceptional knowledge of cost-reduction methods and streamlining production processes, ensuring that both physical assets and digital files are safeguarded against unwanted intrusion.
Throughout my career, I have demonstrated my ability to drive success by empowering and motivating employees through regular feedback and professional development opportunities. My tenure at Sutherland Global Services as a Technical Support Manager allowed me to improve customer satisfaction scores significantly by applying superior conflict resolution and problem-solving skills. I have a proven track record of managing high levels of call flow and responding effectively to technical support needs, making me a trusted subject matter expert in my field.
With a background in technical customer support at Amazon and IBM, I have honed my skills in diagnosing and resolving technical issues while accommodating a wide range of customer experience levels. My commitment to providing prompt, efficient, and detailed customer-oriented service has been recognized through multiple awards, including the Cyber Girl Award and Best Performer Award from AWS. I am eager to leverage my expertise in a challenging new role that allows me to continue driving customer satisfaction and team success.
Experience
Work history, roles, and key accomplishments
Special Services Associate
The Home Depot
Mar 2024 - Present (1 year 3 months)
Managed customer inquiries, processed credit applications, and resolved issues efficiently. Coordinated with vendors and installers to ensure timely order fulfillment and customer satisfaction.
Technical Support Manager
SutherlandGlobal Services
Feb 2021 - Jun 2023 (2 years 4 months)
Monitored employee productivity and ensured adherence to processes using reporting tools. Developed and coached a highly efficient administrative team, improving customer satisfaction scores.
Technical Customer Support Representative
Amazon India Pvt Ltd
Mar 2018 - Aug 2019 (1 year 5 months)
Guided users through technical solutions and resolved hardware/software issues. Maintained detailed records of customer interactions and managed various case types including spam and intrusion.
Technical Support Representative
IBM India Pvt Ltd
Feb 2015 - Mar 2018 (3 years 1 month)
Provided technical support to Bank of Ireland customers, resolving system and application issues. Conducted process training for new agents and managed daily/weekly ticket reports.
Education
Degrees, certifications, and relevant coursework
Fanshawe College of Applied Arts and Technology
Post Graduate Certificate, Insurance and Risk Management
Completed a Post Graduate Certificate in Insurance and Risk Management.
Brindavan College of Engineering
Bachelor of Engineering, Electronics and Communication Engineering
Obtained a Bachelor of Engineering degree with a focus on Electronics and Communication Engineering.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Nimisha?
You can contact Nimisha and 90k+ other talented remote workers on Himalayas.
Message NimishaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
