Panagiota Hancock

Owned P&L for international mining logistics and export operations, aligning logistics and commercial teams to improve operational efficiency and margins. Built new trade routes and led multimodal (sea/rail) supply chain optimization while negotiating global contracts and managing regulatory compliance to mitigate operational risk and support scalable growth.

Led multimodal logistics operations across sea, land, and Iran–China rail corridors for petrochemical exports, flexitank solutions, and bulk cargo distribution. Expanded trade routes and secured strategic carrier and rail partnerships while negotiating high-value global contracts to optimize capacity, margins, and service reliability.

Improved customer satisfaction and long-term client retention by 52% through stronger international stakeholder communications. Managed domestic and international container logistics and led collaborative forecasting and cross-border planning to improve shipment coordination and overall operational performance.

Delivered structured instruction across kindergarten and elementary levels by adapting lesson plans to students' developmental needs. Maintained a safe, productive classroom environment using behavior policy enforcement, de-escalation, and detailed end-of-day reporting on student progress and incidents.

Supervised container and depot operations, improving capacity management and increasing international partner engagement by 22%. Led and developed a 30+ member logistics team overseeing 60K+ domestic and international shipments while improving operational quality and CRM performance.

Identified and developed new target markets, driving measurable monthly growth aligned with company objectives. Led strategic negotiations to secure high-value opportunities and expanded global business networks by representing the company at international industry events.

Led multilingual sales negotiations (Turkish, English, Persian), increasing active client engagement from 25% to 43% and strengthening international market penetration. Managed relationships with international clients to support ongoing engagement and commercial growth.

Led and optimized a hybrid domestic and international team structure to strengthen client engagement across multiple markets. Established and expanded international partnerships, driving a 21% increase in bilateral transaction volume and cross-border revenue growth.

Completed the FIATA Higher Diploma in Supply Chain Management, covering core logistics and supply chain management knowledge.

Grade: 18.50/20

Earned an MBA in Business Management from the Management Development Institute of Higher Education (2022–2023), with a final grade of 18.50/20.

Earned a Bachelor of Science in Natural Resources - Environment Engineering at Islamic Azad University (2013–2017).