Nilima Parbatani

Coordinate sales activity between clients and service professionals, supporting enquiries through to resolution and maintaining clear stakeholder communication. Track sales activity and prepare quarterly sales reports to identify performance trends and support management decision-making.

Cleaned and organised billing and transactional data to support accurate reporting and management analysis. Built Excel PivotTable analysis to identify sales performance and purchasing trends.

Resolved patient complaints within SLA, contributing to a 35% reduction in complaint volume. Redesigned internal processes to improve turnaround times and service delivery.

Coordinated participant enquiries, meetings, schedules, travel and follow-up activity across clinical-trial programmes. Developed internal standards to support consistent service delivery and reduce regulatory risk.

Managed customer and exhibitor enquiries within a 48-hour SLA and resolved 60+ queries per day. Used Freshdesk and Monday.com to track engagement, enquiries and team reporting.

Promoted from CSR to Assistant Shift Manager within six months; coordinated shifts, delivery routes, stock and daily operations. Tracked sales and stock reporting while maintaining health and safety and company operating procedures.

Coordinated customer care activities and supported service delivery.

Provided sales support and administrative assistance.

Handled sales and social media activities.

Completed an MSc in Business Analytics at Northumbria University, London Campus in 2023.

Completed a Bachelor of Business Administration at Bhagwan Mahavir College in 2014.

Completed coursework in SEO, PPC, and Email Marketing through HubSpot Academy.