Nikolina Dzambo
@nikolinadzambo
I am Nikolina, from Croatia, and I am passionate about customers satisfaction. Ready to join my team
CroatiaWhat I'm looking for
I posses strong skills in both customer service and have a proven track record in sales. I also have thorough experience in administration and work as an administrative secretary alongside my expertise in the beauty industry. Hardworking and ready to join my next team.
Experience
Work history, roles, and key accomplishments
Aesthetician/Assistant Manager
Gaara Spa
Sep 2023 - Mar 2024 (6 months)
Responsible for customer satisfaction and maintaining excellent relationships with clients. Managed employee schedules and appointments while providing high-quality customer service and handling sensitive customer relations.
Spa Therapist
Waldorf Astoria, Lusail
Jul 2022 - Jun 2023 (11 months)
Provided therapeutic spa services and ensured a welcoming environment for guests. Handled customer calls and responded to queries regarding services and promotions.
Beauty Therapist
Lotus Beauty Centre
Mar 2021 - Sep 2021 (6 months)
Maintained a clean work area and welcomed guests into the salon. Provided beauty treatments and understood client needs.
Wellness Instructor
Adrianus College
Sep 2020 - Apr 2021 (7 months)
Instructed wellness programs and ensured a positive learning environment for students. Assisted in administrative tasks.
Administrative Secretary
Profil Isolation d.o.o.
Jan 2017 - Nov 2018 (1 year 10 months)
Performed general bookkeeping tasks, managed documents, and arranged meetings. Maintained schedules and welcomed guests.
Personal Assistant in Administration
Car Trim d.o.o.
Feb 2015 - Dec 2016 (1 year 10 months)
Handled administrative tasks including document management and scheduling. Provided support to the management team.
Education
Degrees, certifications, and relevant coursework
Adrianus College
Wellness Instructor, Wellness and Spa Instruction
2020 - 2021
Studied to become a Wellness and Spa Instructor, focusing on wellness practices and spa management.
BSG Fincons
Diploma, Accounting and Bookkeeping
2019 - 2019
Completed a Diploma in Accounting and Bookkeeping, gaining foundational knowledge in financial management.
Tech stack
Software and tools used professionally
Availability
Location
CroatiaAuthorized to work in
Job categories
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