Open to opportunities

Nikola Damjanovic

@nikoladamjanovic

Message

Highly adaptable customer service representative with strong communication skills.

Serbia

Message

What I'm looking for

I am looking for a role that allows me to leverage my communication skills and creativity while contributing to a dynamic team.

I am a highly adaptable professional with extensive experience in customer service and market research. My background includes over five years as a Radio Show Host, where I successfully conducted 50+ live interviews with various artists, showcasing my excellent communication skills and ability to engage diverse audiences. I thrive in creative environments and am always eager to take on new challenges.

In addition to my radio experience, I have worked as a freelance Virtual Assistant, where I honed my data entry and report writing skills. My recent certifications in Google Ads and Google Analytics further enhance my ability to contribute to marketing and research initiatives. I am passionate about using my skills to improve customer satisfaction and drive business success.

Experience

Work history, roles, and key accomplishments

Video Surveyor

Drivesales

Jan 2024 - Feb 2024 (1 month)

Conducted virtual surveys using video calls to assess customers' belongings, ensuring accurate inventory and providing estimates for moving services.

Virtual Surveys Problem Solving Empathy Microsoft Excel Google Ads Video Conferencing

Radio Show Host

Radio Aparat

May 2017 - Nov 2022 (5 years 6 months)

Successfully conducted over 50 live interviews with DJs, musicians, and bands while developing compelling show content that led to consistent growth in listenership.

On Air Hosting Qualitative Research Quantitative Research Content Planning Presentation Skills Teamwork Microsoft Excel Power BI

Market Research Analyst

Upwork

Apr 2020 - Jul 2021 (1 year 3 months)

Organized and conducted surveys and focus groups to gather feedback, prepared comprehensive reports summarizing research findings and recommendations for stakeholders.

Market Research Survey Design Customer Feedback Data Analysis Communication Skills Problem Solving Google Analytics Google Ads

Virtual Assistant

Upwork

May 2018 - Dec 2019 (1 year 7 months)

Managed data entry and document preparation tasks, ensuring accuracy and clarity in all written materials while providing professional customer communication.

Data Entry Google Sheets document preparation Proofreading Editing Problem Solving Microsoft Excel

Education

Degrees, certifications, and relevant coursework

University of Belgrade

Bachelor of Applied Science, Quality Assurance Engineering

2011 - 2017

Studied Quality Assurance Engineering, focusing on methodologies and practices to ensure the quality of products and services. Developed skills in analytical thinking, problem-solving, and effective communication.