Open to opportunities

nikki singh

@nikkisingh

Message

I optimize first-mile and last-mile logistics operations, delivery performance, and customer escalations.

Zimbabwe

Message

What I'm looking for

I'm looking for a logistics or operations role where I can improve supply chain workflows, resolve delivery challenges, manage performance metrics, and help teams reduce operational costs while improving customer satisfaction.

I've supported logistics operations at Shiprocket, Ecom Express, and Delhivery, improving workflows, managing delivery schedules, and resolving complex customer and shipment escalations. At Ecom Express, I managed NYKAA and SHIPROCKET accounts, conducted performance reviews, and strengthened customer relationships.

I'm focused on first-mile and last-mile operations, vendor coordination, KPI reporting, inventory management, and reducing operational losses. I also bring team leadership and customer-facing experience from Decathlon, where my sales strategies contributed to a 15% increase in sales and a 20% improvement in operational efficiency.

Experience

Work history, roles, and key accomplishments

Senior Specialist

Shiprocket

May 2025 - Nov 2025 (6 months)

Collaborated with supply chain and logistics teams to optimize workflows and reduce operational costs. Managed logistics schedules, handled appointment deliveries for Swiggy, Instamart, Blinkit, Firstcry, and Zepto, and established KPIs to evaluate operational effectiveness.

Supply Chain Optimization Logistics Management KPIs Vendor coordination Data Analysis Excel

Senior Operations Executive

Ecom Express

Mar 2023 - Apr 2025 (2 years 1 month)

Managed NYKAA and SHIPROCKET accounts to address daily escalations and improve performance. Developed account plans, managed customer relationships, identified new business opportunities, and handled contract renewals and negotiations.

Account Management Customer Relationship Management Escalation Handling Contract Negotiation Performance Analysis Excel

Operations Executive

Delhivery

Jun 2022 - Feb 2023 (8 months)

Cultivated relationships with sellers and streamlined resolution of shipping errors and packaging mistakes. Assessed processes for enhancement and cost reduction, and oversaw relationships with over 30 vendors.

Vendor Management Process Improvement Relationship Management Operations

Sports Leader

Decathlon Sports

Oct 2020 - May 2022 (1 year 7 months)

Communicated effectively with the public, generated new ideas for games and drills, and supervised a team of 6 retail associates. Upheld customer service standards and devised sales strategies resulting in a 15% increase in sales and 20% improvement in operational efficiency.

Team Leadership Customer Service Visual Merchandising Sales Strategy Operational Efficiency

Intern

Franchise India Brands Ltd

Monitored competitor activity and devised business strategies resulting in a 20% increase in sales and a 15% boost in profits.

Business Strategy Sales Growth

Intern

EZ Works

Streamlined day-to-day operations, overseeing customer service, budgeting, team leader meetings, and auditing activities. Collaborated with upper management to formulate strategic operational objectives.

Operations Management Budgeting Audit Strategic Planning