Open to opportunities

zakher shalah

@zakhershalah

Message

Cloud/SaaS reliability engineer driving reduced downtime with AI-driven automation and proactive monitoring.

Israel

Message

What I'm looking for

I seek a role focusing on cloud/SaaS reliability and incident management where I can build observability, automate runbooks, reduce MTTR, and mentor teams in a collaborative, growth-oriented environment.

I am a support engineer and SRE specializing in cloud and SaaS reliability, incident management, and automation. I have a proven record of reducing MTTR using AI-driven insights, building monitoring stacks, and creating ChatOps workflows that streamline troubleshooting and escalation.

Across roles from Senior SaaS Engineer to SRE Lead, I designed and managed cloud infrastructure on AWS and Azure with Terraform, Kubernetes, and configuration management tools, led system architecture and production automation, and mentored teams to improve reliability and operational maturity.

Experience

Work history, roles, and key accomplishments

Current

Tech Support and SRE

Current

qaTT

Jan 2022 - Present (3 years 9 months)

Resolved cloud and SaaS incidents using AI-driven insights to reduce MTTR; implemented anomaly detection and ChatOps workflows to improve proactive resolution and knowledge sharing.

Incident Management ChatOps Prometheus ELK Grafana Kubernetes Azure AWS

Senior DevOps Engineer

Logz.io

Jan 2021 - Jan 2023 (2 years)

Built cloud infrastructure on AWS and Azure with Terraform and automated deployments; implemented ELK and Nagios monitoring and used Puppet and Kubernetes for infrastructure automation.

Terraform AWS Azure ELK Nagios Puppet Kubernetes CI CD Infrastructure as Code

SRE Lead

ClickDimensions

Jan 2017 - Jan 2020 (3 years)

Managed Azure-based SaaS backend and led system design for scalable, reliable architecture; owned CI/CD with Azure DevOps and oversight of monitoring with ELK, Dynatrace and Grafana.

Azure Azure DevOps SaaS Design ELK Dynatrace Grafana Monitoring Reliability Engineering

Senior SaaS Engineer

HPE Software

Jan 2012 - Jan 2017 (5 years)

Maintained BSM backend, led cloud migration to AWS and production automation initiatives, and resolved complex incidents while mentoring junior engineers.

AWS Cloud Migration Mentoring Linux Automation)Automation

Developer (RUM System)

HP Software

Jan 2011 - Jan 2012 (1 year)

Developed and integrated protocol solutions for Real User Monitoring using C++ to enhance application performance tracking and data collection.

C++Integration Protocols Performance Monitoring Software Development

Service Operations Engineer

HP SaaS

Jan 2008 - Jan 2011 (3 years)

Handled Tier 2 escalations, system integrations and JavaScript-based automation to improve service operations and reduce recurring incidents.

System Integration JavaScript Automation)SaaS Operations Automation

Developer Intern

BMC Software

Jan 2007 - Jan 2008 (1 year)

Programmed in MF assembly and contributed to mainframe OS development projects, supporting core system functionality and testing.

Testing Legacy Systems

Lecturer (Part-Time)

Ort Henry Ronson College

Jan 2004 - Jan 2008 (4 years)

Taught C/C++ programming and electrical engineering courses part-time, developing curriculum and mentoring students from 2004–2008.

C C++Teaching Curriculum Development Electrical Engineering Mentoring

Education

Degrees, certifications, and relevant coursework

Technion - Israel Institute of Technology

Bachelor of Science, Computer Engineering

2000 - 2005

Activities and societies: Key projects: Robotics system GUI (Visual C++/MFC); VLSI PCI Bus initiator (VHDL); multipath routing algorithm (MATLAB).

Completed a Bachelor of Science in Computer Engineering with specialization in Software & Computer Systems Engineering, including projects in robotics GUI, VLSI PCI Bus initiator, and multipath routing implementation.