Himalayas logo
ZS
Open to opportunities

zakher shalah

@zakhershalah

Cloud/SaaS reliability engineer driving reduced downtime with AI-driven automation and proactive monitoring.

Israel
Message

What I'm looking for

I seek a role focusing on cloud/SaaS reliability and incident management where I can build observability, automate runbooks, reduce MTTR, and mentor teams in a collaborative, growth-oriented environment.

I am a support engineer and SRE specializing in cloud and SaaS reliability, incident management, and automation. I have a proven record of reducing MTTR using AI-driven insights, building monitoring stacks, and creating ChatOps workflows that streamline troubleshooting and escalation.

Across roles from Senior SaaS Engineer to SRE Lead, I designed and managed cloud infrastructure on AWS and Azure with Terraform, Kubernetes, and configuration management tools, led system architecture and production automation, and mentored teams to improve reliability and operational maturity.

Experience

Work history, roles, and key accomplishments

QA
Current

Tech Support and SRE

qaTT

Jan 2022 - Present (3 years 9 months)

Resolved cloud and SaaS incidents using AI-driven insights to reduce MTTR; implemented anomaly detection and ChatOps workflows to improve proactive resolution and knowledge sharing.

HS

Senior SaaS Engineer

HPE Software

Jan 2012 - Jan 2017 (5 years)

Maintained BSM backend, led cloud migration to AWS and production automation initiatives, and resolved complex incidents while mentoring junior engineers.

BS

Developer Intern

BMC Software

Jan 2007 - Jan 2008 (1 year)

Programmed in MF assembly and contributed to mainframe OS development projects, supporting core system functionality and testing.

Education

Degrees, certifications, and relevant coursework

Technion - Israel Institute of Technology logoTT

Technion - Israel Institute of Technology

Bachelor of Science, Computer Engineering

2000 - 2005

Activities and societies: Key projects: Robotics system GUI (Visual C++/MFC); VLSI PCI Bus initiator (VHDL); multipath routing algorithm (MATLAB).

Completed a Bachelor of Science in Computer Engineering with specialization in Software & Computer Systems Engineering, including projects in robotics GUI, VLSI PCI Bus initiator, and multipath routing implementation.

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
zakher shalah - Tech Support and SRE - qaTT | Himalayas