zakher shalah
@zakhershalah
Cloud/SaaS reliability engineer driving reduced downtime with AI-driven automation and proactive monitoring.
What I'm looking for
I am a support engineer and SRE specializing in cloud and SaaS reliability, incident management, and automation. I have a proven record of reducing MTTR using AI-driven insights, building monitoring stacks, and creating ChatOps workflows that streamline troubleshooting and escalation.
Across roles from Senior SaaS Engineer to SRE Lead, I designed and managed cloud infrastructure on AWS and Azure with Terraform, Kubernetes, and configuration management tools, led system architecture and production automation, and mentored teams to improve reliability and operational maturity.
Experience
Work history, roles, and key accomplishments
Tech Support and SRE
qaTT
Jan 2022 - Present (3 years 9 months)
Resolved cloud and SaaS incidents using AI-driven insights to reduce MTTR; implemented anomaly detection and ChatOps workflows to improve proactive resolution and knowledge sharing.
Built cloud infrastructure on AWS and Azure with Terraform and automated deployments; implemented ELK and Nagios monitoring and used Puppet and Kubernetes for infrastructure automation.
SRE Lead
ClickDimensions
Jan 2017 - Jan 2020 (3 years)
Managed Azure-based SaaS backend and led system design for scalable, reliable architecture; owned CI/CD with Azure DevOps and oversight of monitoring with ELK, Dynatrace and Grafana.
Senior SaaS Engineer
HPE Software
Jan 2012 - Jan 2017 (5 years)
Maintained BSM backend, led cloud migration to AWS and production automation initiatives, and resolved complex incidents while mentoring junior engineers.
Developer (RUM System)
HP Software
Jan 2011 - Jan 2012 (1 year)
Developed and integrated protocol solutions for Real User Monitoring using C++ to enhance application performance tracking and data collection.
Service Operations Engineer
HP SaaS
Jan 2008 - Jan 2011 (3 years)
Handled Tier 2 escalations, system integrations and JavaScript-based automation to improve service operations and reduce recurring incidents.
Developer Intern
BMC Software
Jan 2007 - Jan 2008 (1 year)
Programmed in MF assembly and contributed to mainframe OS development projects, supporting core system functionality and testing.
Lecturer (Part-Time)
Ort Henry Ronson College
Jan 2004 - Jan 2008 (4 years)
Taught C/C++ programming and electrical engineering courses part-time, developing curriculum and mentoring students from 2004–2008.
Education
Degrees, certifications, and relevant coursework
Technion - Israel Institute of Technology
Bachelor of Science, Computer Engineering
2000 - 2005
Activities and societies: Key projects: Robotics system GUI (Visual C++/MFC); VLSI PCI Bus initiator (VHDL); multipath routing algorithm (MATLAB).
Completed a Bachelor of Science in Computer Engineering with specialization in Software & Computer Systems Engineering, including projects in robotics GUI, VLSI PCI Bus initiator, and multipath routing implementation.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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