At Zenitech, I connected an AI assistant to healthcare document and eligibility workflows, combining Amazon Bedrock Knowledge Bases with backend tools while preserving operator handoffs. I refined the routing after traces revealed cases that needed an eligibility check before policy search.
At B-PAY, I worked on payment reliability across checkout, refunds, and receipts. I addressed duplicate charges by keeping an uncertain payment attempt active, and made refund reservations and reconciliation account for concurrent requests and uncertain outcomes.
At MyJo, I built vocabulary review and placement-assessment features with educators and product partners. After observations showed repeated difficult words dominating practice, I capped their appearances per session; I also helped replace an ambiguous listening item that was contributing to low placement results.
Earlier, at Clever Fitness, I moved premium access checks to a backend entitlement service and updated the mobile purchase and restoration flows. At LendsBay, I automated frontend releases and adjusted asset publishing and caching so customers with existing sessions could continue through deployments.
