Open to opportunities

Nikita K

@nikitak1

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Senior Technical Support Engineer at EMCD Tech automating support with n8n and an Intercom Fin AI agent.

Argentina

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At EMCD Tech, I own end-to-end support for a P2P trading platform, resolving high-risk incidents, fraud activity, and financial disputes. I also build n8n automations and integrate an Intercom Fin AI agent to reduce manual support work.

I use Grafana and Power BI dashboards, SQL, and log analysis to investigate platform and equipment issues. Previously, at Choise.com and B2Broker, I tested API integrations, handled escalated technical and financial cases, and monitored production services.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Support Engineer

Current

EMCD Tech

Oct 2023 - Present (3 years)

Own end-to-end technical support for the P2P trading platform, resolving high-risk incidents and financial disputes. Design and maintain n8n automations and an Intercom Fin AI agent to reduce manual workload, and build Grafana and Power BI dashboards for system health monitoring.

N8n Intercom Fin AI Grafana Power BI SQL Jira Confluence API Debugging Incident Management SLA Management

Technical Support Engineer L2 / VIP Support

Choise.com

Dec 2021 - Oct 2023 (1 year 10 months)

Resolved complex technical and financial incidents for B2B and VIP clients on a crypto-fintech platform, acting as an escalation point. Tested system integrations using Postman and collaborated with engineering to identify and resolve critical vulnerabilities.

Postman API Testing Debugging Incident Management Customer Support B2B VIP Support

Technical Support Engineer L1

B2Broker

Nov 2020 - Dec 2021 (1 year 1 month)

Monitored high-load production services in Zabbix and Sentry, performed log analysis, and responded to alerts in real time. Delivered technical support to institutional B2B clients in an SLA-driven environment.

Zabbix Sentry Log Analysis Jira Incident Management SLA B2B Support