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Maria Eugenia Mendez

@mariaeugeniamendez

Technical Support Engineer at ShipHero, troubleshooting WMS issues across inventory, shipping, APIs, and third-party integrations.

Argentina

Message

At ShipHero, I provide technical support for a cloud-based Warehouse Management System, investigating issues with inventory, shipping, APIs, and third-party integrations. I work with Engineering on incident investigation, root cause analysis, and production issues for enterprise customers.

At InvGate, I provided bilingual support for Service Management clients in cloud and on-premise environments, with a focus on SLA compliance. At Clinica Pasteur, I supported a Linux-based environment, maintained systems, and participated in on-call rotations.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer

Current

ShipHero

Nov 2025 - Present (11 months)

Provide technical support for a cloud-based Warehouse Management System, troubleshooting complex issues related to inventory, shipping, APIs, and third-party integrations. Collaborate with Engineering teams to investigate incidents, perform root cause analysis, and resolve production issues for enterprise customers.

incident investigation Troubleshooting Root Cause Analysis Log Analysis Honeycomb CloudBeaver SQL Postman API Testing Shipping Carrier Ecommerce Third Party Integrations Technical Support

Technical Support Analyst

Invgate

Dec 2024 - Feb 2026 (1 year 2 months)

Provide bilingual technical support for clients using InvGate Service Management in both cloud and on-premise environments. Collaborate regularly with enterprise clients and ensure SLA compliance through effective communication and issue resolution.

incident analysis Troubleshooting Log Review Root Cause Analysis SLA Tracking Technical Support Spanish English

Teacher

E.P.E.T N° 8

Jan 2023 - Jan 2025 (2 years)

Taught high school students foundational concepts in computer science and mathematical logic, focusing on algorithmic thinking and problem-solving skills.

Teaching Computer Science Mathematical Logic Algorithmic Thinking Problem Solving

Sysadmin

Clinica Pasteur

Sep 2020 - Jul 2024 (3 years 10 months)

Provided on-site and remote technical support in a Linux-based environment with over 600 hosts across multiple buildings, including participation in on-call support rotations to ensure continuous service availability.