At Learning Tree International, I manage Client Success for a nationwide state, local government, and higher education portfolio. I also support operational delivery of the Texas DIR Information Security Academy, coordinating enrollment, customer communications, and training guidance.
I transformed an underutilized Account Development Plan template into a planning resource adopted by four ESEs, with enhanced plans for approximately 16–20 accounts. During an interim senior assignment, I supported peer mentoring, onboarding, and process development, and mentored approximately five Client Success Managers.
Previously, at Management Concepts, Inc., I coordinated customer needs across teams and managed post-course engagement and account activity. I was named Customer Service Representative of the Year in 2022.
