Nikhita Dodamani

Provided white-glove phone and live chat support to U.S. and Canadian customers of a high-end fashion e-commerce brand, handling 50–60 calls and 100 live chats. Handled order tracking, returns, exchanges, and account inquiries, confirming customer details accurately and resolving concerns promptly.

Handled 50 inbound calls for U.S. healthcare clients, following set procedures in internal systems and protecting patient confidentiality under HIPAA communication standards. Clarified and resolved patient and provider inquiries about claims, eligibility, and insurance benefits accurately, communicating with empathy and professionalism.

Counseled and mentored students in grades 6–9, giving personalized guidance to improve learning outcomes. Tracked student progress and worked with parents to address concerns and adjust learning plans.

Completed the Customer Service: Serving Customers Through Chat and Text course in February 2026.

Completed the Zendesk Customer Service Professional Certificate in February 2026.

Completed the Generative AI for Sales and Services Professionals course in February 2026.

Graduated in 2020 with a Bachelor of Science degree in Computer Science, Chemistry, and Geology.