Open to opportunities

Arnav Dixit

@arnavdixit

Message

I lead compliant branch operations, financial crime controls, and customer service improvement.

India

Message

What I'm looking for

I'm seeking a fintech or corporate operations role where I can apply operational leadership, compliance expertise, financial crime controls, quality assurance, and customer-focused process improvement.

At AU Small Finance Bank, I lead branch operations, service quality, audit readiness, and AML/KYC workflows. I coordinate an 8-member team to maintain operational accuracy, First Time Right execution, and timely customer resolution.

Previously at Kotak Mahindra Bank and Axis Bank, I improved complaint closure by 25%, reduced in-branch turnaround time by 20%, generated ₹2 lakhs in monthly revenue through cross-selling, and maintained zero audit findings and non-compliance incidents.

Experience

Work history, roles, and key accomplishments

Current

Branch Operations & Service Manager

Current

AU Small Finance Bank Ltd.

Jul 2026 - Present (2 months)

Oversee branch operations and service delivery while ensuring compliance with internal policies, banking standards, and regulatory guidelines. Support AML/KYC verification, compliance reviews, quality checks, risk assessment, and customer due diligence processes.

KYC AML Compliance Risk Assessment Customer Due Diligence Branch Operations Service Delivery Quality Assurance Flexcube CRM TAT Management Right First Time Complaint Resolution Stakeholder Coordination

Service Delivery Officer / Deputy Manager

Kotak Mahindra Bank Ltd.

Sep 2023 - Jun 2026 (2 years 9 months)

Spearheaded service delivery operations for 20-30 customers daily, ensuring strict adherence to KYC/AML and audit compliance guidelines, maintaining zero non-compliance incidents. Resolved complex customer escalations within defined TAT, improving complaint closure rate by 25% and boosting overall customer satisfaction scores.

KYC AML Audit Compliance Customer Escalation Management TAT Management Cross Selling Revenue Generation Team Leadership Cash Management Cheque Processing Account Servicing Customer Request Categorization Process Optimization SR Files Customer Retention

Customer Service Officer & Branch Relationship Officer

Axis Bank Ltd.

Oct 2020 - Sep 2023 (2 years 11 months)

Managed daily branch operations and customer queries for a 10-member team, facilitating seamless banking services and maintaining zero audit findings. Advised clients on tailored financial solutions, driving product uptake and cross-sell revenue through effective relationship management.