Open to opportunities

Niket Kshetri

@niketkshetri

Message

I resolve enterprise technical issues across Windows, Linux, mail systems, and cloud platforms.

Canada

Message

What I'm looking for

I'm looking for a technical support or infrastructure role where I can resolve complex customer issues, work across Linux, Windows, mail, networking, and cloud environments, and contribute through documentation, escalation ownership, and ITIL-aligned service processes.

I've resolved hardware, software, connectivity, and mail-service issues for 200+ enterprise users at Websurfer Nepal Communication System, sustaining 95% customer satisfaction and reducing repeat contacts by 20% through root-cause analysis and documentation.

I build and maintain a Linux/Windows home lab spanning mail servers, Windows Server, TCP/IP, DNS, DHCP, VPN, Azure, AWS, and GCP. I'm ITIL Foundations-certified and experienced with ServiceNow, SLA-based case management, cross-functional escalation, and technical documentation.

Experience

Work history, roles, and key accomplishments

Current

Independent IT Practice & Home Lab

Current

Self Employed

May 2023 - Present (3 years 4 months)

Build, configure, and maintain a mixed Linux/Windows lab environment, including Linux-based mail server setup, Windows Server administration, and networking, alongside cloud platforms.

Linux Windows Server Server Administration Networking TCP IP DNS DHCP VPN Azure GCP AWS

Information Technology Support Assistant

Websurfer Nepal Communication System Pvt. Ltd.

Jan 2022 - Feb 2023 (1 year 1 month)

Isolated, diagnosed, and resolved hardware, software, and connectivity issues for 200+ enterprise users, sustaining a 95% customer satisfaction rate. Administered and troubleshot mail services on Microsoft Exchange/Office 365 and reduced repeat contacts by 20% through root-cause analysis and documentation.

hardware troubleshooting Connectivity Issues Office 365 Root Cause Analysis Technical Documentation ServiceNow SLA Management