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Nikesh Shrestha

@nikeshshrestha1

I lead POS and ERP product implementation, support operations, and customer-facing software delivery.

I've led POS and ERP product implementation and support operations across IMS Software and B.I.C. Technology, coordinating delivery from requirements gathering through go-live and post-implementation support.

At IMS Software, I managed LitePOS SaaS accounts, trained sales and data-entry teams, and served as a primary customer contact. I also coordinated customisation, deployment, issue resolution, client training, and IRD compliance support.

As Product Owner for Tigg App, I documented functional and non-functional requirements, managed the product backlog and iteration planning, and validated work against acceptance criteria. I wrote business requirements, software specifications, and API documentation while using customer feedback to improve releases.

My background also includes leading software support teams, monitoring KPIs, analysing support data, onboarding staff, and delivering client ticket, call, training, and feature-demonstration support.

Experience

Work history, roles, and key accomplishments

Product Development Manager

IMS Software Pvt. Ltd.

Nov 2024 - Feb 2026 (1 year 3 months)

Managed LitePOS SaaS accounts, led end-to-end implementation of POS and ERP applications, and coordinated with technical teams on customization and deployment. Trained and monitored the Data Entry team and provided client training and IRD compliance support.

POS ERP SaaS Project Management Customer Training Stakeholder Management IRD

Product Owner - POS

B.I.C. Technology Pvt. Ltd. (Tigg App)

Jan 2023 - Jul 2024 (1 year 6 months)

Elicited and documented functional and non-functional requirements, managed product backlog and iteration planning, and authored business requirements documents and API documentation. Demonstrated product releases to customers and management, and hired and trained new staff.

Product Management Requirements Analysis Backlog Management API Documentation CRM Market Analysis

Manager - Software Support

IMS Software Pvt. Ltd.

Aug 2020 - Jan 2023 (2 years 5 months)

Supervised the software support team, set and monitored KPIs, and analysed support data to identify improvement areas. Oversaw implementation and training of IMS Software products for new and existing clients, and led hiring and onboarding of new staff.

Team Leadership KPI Monitoring Support Management Customer Training Onboarding

Software Support Executive

IMS Software Pvt. Ltd. (IMS Himalayan Shangrila Pvt. Ltd.)

Sep 2017 - Aug 2020 (2 years 11 months)

Delivered prompt client ticket and call support, escalating complex issues where required. Conducted software training and feature demonstrations for clients and prospects.

Technical Support Customer Service Software Training Issue escalation

Business Development Officer

DPI Ventures Pvt. Ltd. (Salesathi.com & Jobsathi.com)

Mar 2014 - Sep 2014 (6 months)

Developed sales and marketing strategies and coordinated with suppliers, clients, and internal departments. Managed and updated content on the company portal.

Sales Strategy Marketing Content Management Coordination