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Pallavi Trikha

@pallavitrikha

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Customer-focused technical product manager specializing in ecommerce operations.

India

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What I'm looking for

I am looking for a role that fosters innovation, collaboration, and growth opportunities in a dynamic environment.

As a technical product manager with over 9 years of experience, I specialize in ecommerce operational products, driving successful value creation in tech product development and digital marketing. My journey has been marked by a commitment to problem discovery, consumer research, and cross-functional collaboration, which has enabled me to lead impactful projects that enhance user experiences and operational efficiency.

Currently, I am volunteering full-time at Sadhguru’s Isha Foundation, helping leaders develop insights to improve their organizations. Previously, I managed the technical development of an Order Management System at Emma Sleep GmbH, where I successfully saved over €7M by re-platforming the system for 18 countries. My expertise in agile methodologies and product lifecycle management has consistently resulted in significant improvements in customer satisfaction and operational metrics.

Experience

Work history, roles, and key accomplishments

Current

Volunteer - Leadership Programs

Current

Isha Foundation

Assisting leaders in developing insights to enhance their organizational leadership and contribute positively to the community.

Leadership Development Community Engagement Program Management Public Speaking Team Collaboration

Product Manager - Ecommerce

Emma Sleep GmbH

Jul 2023 - Oct 2024 (1 year 3 months)

Managed the technical development of the Order Management System (OMS) for a €1B Global Ecommerce, achieving significant cost savings and improvements in customer satisfaction and order processing times.

Order Management FluentCommerce Agile Methodologies Product Roadmapping Vendor Relations

Product Owner / IT Project Manager

Emma Sleep GmbH

Nov 2021 - Jun 2023 (1 year 7 months)

Owned the product lifecycle of the Internal Learning & Knowledge Management Platform, leading to significant user growth and cost savings through a custom-built in-house tool.

Knowledge Management User Research UX Design Product Strategy AI Powered Recommendations Stakeholder Management Digital Transformation

Digital Marketing Specialist

Comic Con India

Sep 2018 - May 2020 (1 year 8 months)

Delivered significant sales growth and reduced customer acquisition costs through effective digital marketing campaigns and a custom-built website.

Digital Marketing Google Adwords CRM Social Media Strategy Vendor Management Campaign Management Content Strategy

Digital Account Manager

Webenza Worldwide

Feb 2017 - Feb 2018 (1 year)

Managed multichannel marketing campaigns for key accounts, leading cross-functional teams to achieve significant revenue growth.

Project Management Multi channel Marketing Revenue Team Leadership Process Improvement Internal Communications

Digital Account Supervisor

Ogilvy

Sep 2014 - Sep 2016 (1 year 11 months)

Spearheaded brand marketing and lead generation campaigns for major clients, managing a large team and achieving award-winning results.

Brand Marketing Lead Generation Agile Project Management Team Management

Knowledge Trainee / Research Analyst

Protiviti Consulting

Aug 2013 - Aug 2014 (1 year)

Contributed to various research projects in the Technology, Media, and Communications industry, recognized for outstanding performance.

Research Analysis Project Management Technology Consulting Communication Skills Team Collaboration

Education

Degrees, certifications, and relevant coursework

SDA Bocconi School of Management

International Masters in Business Administration, Business Administration

2020 - 2021

Activities and societies: VP, Tech & Marketing Club

Specialisation in Digital Innovation and Marketing. Involved in various projects including the ABInBev Procurement Challenge and a Digital Strategy Project for Johnson & Johnson. Served as VP of the Tech & Marketing Club.

Delhi University

Bachelor's Degree, Economics

2010 - 2013

Grade: First Class

Activities and societies: University Footballer, AIESEC Alumni, several voluntary activities

Completed a Bachelor's Degree in Economics with First Class Grade. Engaged in various extracurricular activities including being a University Footballer and AIESEC Alumni.