Nidhish Kumar P

NP

Looking for a job

Nidhish Kumar P

@nidhishkumarp

Process Specialist at Infosys BPM Limited handling customer queries and validating finance data with SQL.

At Infosys BPM Limited, I respond to customer queries through email, chat, and letters, and provide accurate information while maintaining customer relationships. I also validate and maintain data using SQL in support of database and data management activities.

As part of the quality team, I review work, perform error analysis, and prepare Excel reports with charts and graphs. I also serve as a trainer and have trained 4 batches of Yellow Bees.

Experience

Work history, roles, and key accomplishments

IL

Current

Process Specialist

Current

Infosys BPM Limited

Jul 2024 - Present (2 years 4 months)

Delivering high-quality customer support through email, chat, and letters. Performing data validation, error analysis, and reporting using Excel and SQL, while also serving as a trainer for new batches.

Customer Service Query Resolution Quality Analysis Error Analysis Data Validation Data Handling Data maintenance Database Management Reporting Financial Domain Excel SQL Training

Education

Degrees, certifications, and relevant coursework

DU

Dr. MGR University

B.Tech, Information Technology

Grade: CGPA 8.87/10

Completed B.Tech in Information Technology with a CGPA of 8.87/10.

NT

NTTF

Diploma, Mechatronics

Grade: 7.89/10

Completed Diploma in Mechatronics with a score of 7.89/10.

SS

Sunbeam Schools

Grade XII, Computer Science

Grade: 78%

Completed Grade XII in Computer Science with 78%.

HS

Holy Cross Schools

Grade X

Grade: 90.4%

Completed Grade X with 90.4%.

Tech stack

Software and tools used professionally

Python

Java

C++

C

SQL

Microsoft Office

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

691k+ INR

Job categories

Process Specialist

Skills

Customer Service Query Resolution Quality Analysis Error Analysis Data Validation Data Handling Data maintenance Database Management Reporting Financial Domain Training Microsoft Office Excel SQL Java

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